Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate

Job description

We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations. Greet and welcome guests and clients with a warm, professional demeanor Manage reception desk operations, including answering phones, responding to emails, and directing inquiries Schedule and coordinate appointments, meetings, and reservations using scheduling software Provide accurate information about services, facilities, and organizational offerings Assist with check-in and check-out procedures, ensuring all necessary documentation is completed Maintain a clean, organized, and welcoming front-of-house environment Support team members with administrative tasks and general assistance as needed Handle guest requests and concerns with professionalism and empathy Perform data entry and maintain accurate records and databases Ensure compliance with health, safety, and security protocols Multitask effectively while maintaining attention to detail during busy periods Excellent customer service skills with a friendly and professional approach Strong verbal and written communication abilities Proven organizational and time management skills Ability to multitask and prioritize responsibilities effectively Proficiency with computer systems and Microsoft Office applications Experience with scheduling software or reservation systems (preferred) Previous experience in a front-of-house, reception, or customer service role (preferred) Attention to detail and accuracy in administrative tasks Ability to work collaboratively within a team environment Professional appearance and demeanor Flexibility to adapt to changing priorities and work schedules For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. General Catering Assistant - Full Time 37.5hrs Monday to Friday - 7.5hrs plus 30mins unpaid lunch break Pirbright £12.71 an hour Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks' enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meal on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxterstorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!