Front of House Manager

Job description

We're hiring for a hands-on Front of House Manager responsible for overseeing the day-to-day Front of House operation at a busy premium boutique fitness studio in West London . The role combines team leadership, shift coordination, member experience, and administration, with approximately 65% of the role focused on Front of House management and 35% dedicated to administrative and operational support . This is a highly visible and hands-on leadership position where you will be the key point of contact for the Front of House team, taking ownership of scheduling, holiday cover, shift swaps, team support, and day-to-day operational issues. You'll also spend around 15–20 hours per week working directly on the Front Desk, ensuring members receive a consistently warm, professional, and welcoming experience. The Company: A premium boutique fitness and wellness business committed to delivering exceptional training, community, and member experiences. The studio provides a high-quality, welcoming environment where every interaction matters. The business values proactive leadership, strong operational standards, and creating a positive experience for both members and employees. The Basics: ● Salary: £32,000 per annum ● Location: West London ● Working hours: 40 hours per week, with shifts scheduled across the studio's operating hours. This includes early mornings, late finishes, and weekend shifts as part of a rota. Shifts can start as early as 5:30am and finish as late as 9:30pm, so candidates must be able to travel to and from the studio at these times. ● Holiday: 28 days per annum, including bank holidays ● Benefits: Complimentary access to fitness classes during off-peak times, alongside the opportunity to work within a premium fitness and wellness environment and be part of a strong studio community. ● Reporting to: Operations Manager The Role: The Front of House Manager will take ownership of the day-to-day FOH operation, leading a team of part-time Front of House staff and ensuring the studio is consistently well covered and operating smoothly. You'll combine hands-on member-facing work with team management, scheduling, and administrative responsibilities. Lead, support, and develop the Front of House team, creating clear expectations around service, professionalism, presentation, and performance. Manage the FOH rota, including shift scheduling, holiday planning, shift swaps, and identifying and resolving gaps in coverage. Act as the key point of contact for the FOH team, providing support and resolving day-to-day operational questions and issues. Work approximately 15–20 hours per week on the Front Desk, providing hands-on cover and ensuring members receive an exceptional experience. Ensure the studio is appropriately staffed across mornings, mid-days, evenings, and weekends. Build strong relationships with members, ensuring they feel welcomed, recognised, and supported throughout their experience. Handle member questions, feedback, and issues confidently and professionally, escalating where appropriate. Maintain high standards of cleanliness, presentation, organisation, and service across all Front of House areas. Oversee opening, closing, and daily FOH procedures to ensure the studio operates smoothly. Support administrative tasks including email triage and client account management. Complete relevant client account updates, including membership changes, managing arrears, and merging duplicate client profiles. Use Mindbody to complete relevant Front of House and client administration tasks. Support limited retail activity, including merchandise and water sales, ensuring products are well presented and available. Take ownership of operational issues and act as the first point of contact for urgent day-to-day matters. Support deliveries, contracts, and other operational requirements as needed. Work closely with the wider management team to maintain high operational standards and continuously improve the member experience. Proactively identify opportunities to improve team efficiency, studio coverage, and the overall Front of House operation. The Person: An experienced, hands-on Front of House, hospitality, customer experience, or studio professional who enjoys being visible and leading from the front. Highly organised with excellent attention to detail and a natural ability to manage schedules, logistics, and competing priorities. Confident managing and coordinating a team, including employees with varied availability and working patterns. Strong at problem-solving and able to proactively identify and resolve staffing and operational issues. Passionate about delivering an exceptional member experience and building genuine relationships with customers. Naturally warm, welcoming, and confident, with excellent communication and interpersonal skills. Brings enthusiasm, positivity, and resilience to every shift and is able to motivate others through their energy and attitude. Enjoys coaching and supporting others, helping team members perform at their best. Comfortable balancing hands-on Front of House responsibilities with administrative and management tasks. Confident using systems and technology, with strong administrative skills and attention to detail. Calm and solutions-focused under pressure, particularly when managing busy periods or unexpected staffing issues. Takes ownership and is proactive, reliable, and comfortable working independently. Collaborative and committed to creating a positive team culture and strong sense of community. Has a genuine interest in fitness, wellness, hospitality, or customer experience and is passionate about maintaining high standards. Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness is a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered, please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.