Front of House Manager

Job description

Club Location: Onion Creek Club - Austin, TX Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. The Grille Manager is responsible for overseeing all front-of-house operations within the club’s grille room and dining areas. This role ensures a high-quality, consistent, and welcoming experience for members and guests by leading daily service, managing staff, and maintaining the club’s standards of hospitality. The Grille Manager plays a key role in creating a vibrant, efficient, and member-focused dining environment. Key Responsibilities Member Experience & Service Execution Deliver a warm, attentive, and personalized dining experience for members and guests Maintain a strong floor presence during all service periods (lunch, dinner, and peak club events) Recognize member preferences and build lasting relationships Address and resolve service issues quickly and professionally Grille Operations Oversee daily operations of the grille room, patio dining, and all member dining spaces Manage reservations, waitlists, and table turns to optimize flow of service Ensure proper opening and closing procedures are followed Maintain cleanliness, organization, and readiness of all FOH dining areas Team Leadership & Development Recruit, train, schedule, and supervise servers and support staff Lead daily pre-shift meetings, communicating menu features, events, and service priorities Coach staff on service standards, upselling techniques, and member engagement Foster a positive, accountable, and team-oriented work environment Coordination with Culinary Team Work closely with the Executive Chef and kitchen team to ensure smooth service execution Communicate menu changes, specials, and service timing expectations Event & Club Activity Support Support club events, golf tournaments, and social functions as needed Ensure grille service aligns with daily club activities and member traffic patterns Assist with dining service execution during high-volume club events Administrative & Financial Oversight Create and manage staff schedules based on forecasted business levels Monitor labor costs and productivity within budget guidelines Oversee POS accuracy and daily service reporting Manage FOH supplies including linens, table settings, and service equipment Compliance & Standards Ensure compliance with health and safety regulations Maintain high standards for staff appearance, service etiquette, and professionalism Enforce all club policies and procedures consistently Qualifications 2–5+ years of restaurant or private club management experience (grille or casual fine dining preferred) Strong leadership and communication skills Proven ability to manage high-volume service while maintaining quality Knowledge of food service standards and dining room operations Experience with POS systems and scheduling software Availability to work evenings, weekends, and holidays Core Competencies Member Engagement & Relationship Building Service Leadership Team Development & Accountability Attention to Detail Efficiency & Service Flow Management Problem Solving Under Pressure Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.