Front of House Manager – Aka Rooftop

Job description

Front of House Manager – Aka Rooftop 📍 Auckland CBD 💰 Competitive Salary + KPI Incentives About Aka Rooftop Aka Rooftop is an elevated dining and entertainment destination with panoramic views across Auckland’s skyline and harbour. Located on Level 15 of Radisson RED Auckland, the venue brings together bold Asian-inspired cuisine, creative cocktails, premium service, and a vibrant atmosphere. This is more than a rooftop restaurant and bar—it’s a destination where food, culture, events, and energy come together. About the Role We’re looking for an experienced and hands-on Front of House Manager who is passionate about creating memorable guest experiences. You’ll lead the FOH team and oversee daily service, ensuring every shift runs smoothly—from busy dining periods and rooftop events to high-profile functions. You’ll combine strong operational skills with a warm, guest-first approach, maintaining premium standards while keeping the atmosphere energetic and welcoming. What You’ll Do Lead, motivate, and develop the FOH team to deliver standout hospitality Oversee daily service and maintain a smooth, professional service flow Create a consistent and memorable guest experience Manage rostering, attendance, labour costs, and team performance using Tanda Train and mentor team members to meet premium service standards Handle guest feedback and resolve concerns calmly and professionally Work closely with the kitchen, bar, events, marketing, and operations teams Support events, activations, and functions across the venue Maintain high standards of presentation, cleanliness, compliance, and workplace safety Contribute to revenue growth, cost control, and overall venue performance What You’ll Bring Proven experience as a Front of House Manager, Restaurant Manager, or senior hospitality leader Strong leadership skills and the ability to inspire and develop a team Experience in premium dining, busy bars, hotels, or event venues Confidence using Tanda or a similar workforce management system Strong organisational skills and commercial awareness Excellent communication and guest engagement skills A valid New Zealand Manager’s Certificate is highly preferred A calm, polished, and solutions-focused approach under pressure Flexibility to work evenings, weekends, and during key events Why Join Aka Rooftop? Work at one of Auckland’s most exciting rooftop destinations Competitive salary plus KPI incentives Staff meals, discounts, and recognition programmes Supportive, professional, and energetic team culture Career development and growth opportunities The opportunity to help shape memorable dining and event experiences Join Us At Aka Rooftop, we don’t just provide service—we create experiences guests remember long after they leave. If you’re ready to lead from the front and take your hospitality career to new heights, we’d love to hear from you. 👉 Apply now and bring your energy, leadership, and passion to Aka Rooftop.