Front of House Manager - Book Tower

Job description

**About Method Co.** Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and residences across the United States. Our approach is rooted in creating culturally relevant, design-driven experiences that bring together thoughtful service, elevated aesthetics, and a strong sense of place. **About the Role** We are seeking a dynamic and experienced Restaurant Operations Manager. This individual will be responsible for overseeing all aspects of restaurant operations, driving financial performance, and cultivating a high-performing team. The ideal candidate is a hands-on leader with a deep understanding of hospitality, a passion for service, and a sharp eye for detail. This role requires someone who can balance operational discipline with an intuitive sense of guest experience—creating an environment that is both highly functional and deeply engaging. **Core Responsibilities** **Leadership & Culture** - Lead, inspire, and develop a diverse front- and back-of-house team - Foster a culture rooted in hospitality, accountability, and continuous improvement - Act as a visible and engaged presence on the floor, setting the tone for service **Operations** - Oversee all daily restaurant operations, ensuring consistency and excellence across service, food, and beverage - Maintain and elevate service standards in alignment with the MethodCo brand - Partner closely with culinary leadership to ensure seamless FOH/BOH collaboration **Financial Performance** - Own and manage P&L, budgeting, and forecasting - Drive revenue through thoughtful programming, guest experience, and operational efficiency - Monitor labor, cost of goods, and other key metrics to ensure profitability **Guest Experience** - Champion an exceptional and personalized guest experience - Handle guest feedback with professionalism and urgency - Build relationships with regulars, VIPs, and the broader Detroit community **People & Development** - Recruit, train, and retain top talent - Provide ongoing coaching and performance management - Create clear growth paths and development opportunities for team members **Brand & Collaboration** - Partner with marketing and events teams to support programming and activations - Uphold the design and experiential integrity of the space - Collaborate with hotel leadership at Book Tower to ensure alignment across the property **Qualifications** - 5+ years of progressive leadership experience in high-volume, upscale or fine dining restaurants - Proven ability to lead teams and drive strong financial performance - Deep understanding of food, beverage, and service standards - Strong operational acumen with experience managing P&Ls - Excellent communication and leadership skills - Passion for hospitality, design, and creating memorable guest experiences - Experience in a hotel or mixed-use environment is a plus **What We Offer** - Competitive salary + performance-based bonus - Comprehensive benefits package - Opportunity to lead one of Detroit’s most