Front of House Manager - Sacramento

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **Job Summary** *Lead Exceptional Hospitality. Create Memorable Resident Experiences.* Action Property Management is seeking an experienced, passionate, and service-driven **Front of House Manager** to lead hospitality operations at a premier, large-scale residential community in Sacramento, CA. This is an exciting opportunity for a hospitality leader who thrives on creating exceptional experiences, developing high-performing teams, and delivering personalized, five-star service. As the Front of House Manager, you'll oversee the daily operations of our resident-facing hospitality and amenity services, ensuring every interaction reflects warmth, professionalism, and genuine care. We're looking for a leader who understands the art of anticipating needs, building meaningful relationships, and creating an environment where residents feel truly valued. ### What You'll Do - Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences. - Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability. - Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints. - Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations. - Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion. - Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience. - Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming. - Develop and implement operational procedures, training programs, and service quality standards. ### What We're Looking For - **5+ years of hospitality or guest services experience**, preferably in luxury hotels, resorts, private clubs, or upscale residential communities. - **3+ years of supervisory or management experience** leading customer-facing hospitality teams. - Demonstrated success developing teams and delivering exceptional guest or resident experiences. - Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement. - Exceptional communication, interpersonal, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced, service-focused environment. - Strong organizational skills with experience in scheduling, staffing, and performance management. - Flexibility to work evenings, weekends, and holidays as operational needs require. ### Preferred Qualifications - Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments. - Experience overseeing concierge, guest relations, front desk, or amenity operations. - Background in luxury residential communities, private clubs, or resort-style properties. - Experience implementing hospitality training programs and service quality initiatives. ### Why Join Action? - **Award-Winning Culture:**Proud recipient of the Great Place to Work Certification. - **Highly Rated Employer:**Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor). - **Comprehensive Benefits:** Competitive salary, health insurance, and 401(k) matching for qualifying team members. - **Work-Life Balance:** Flexible paid time off, sick time, holiday pay, and your birthday holiday. - **Cutting Edge Technology:** Access to industry-leading tools and resources that drive efficiency and success. - **Career Growth and Development:** Join a company committed to supporting your professional growth and helping you achieve your goals.