Front of House Receptionist/Administrator

Job description

Front of House Receptionist/Administrator Chiswick House Day Nursery Part of Grandir UK Salary (£12.71-£14.00 per hour) (depending on experience and qualifications with regular pay reviews) Join a supportive, child focused nursery offering strong benefits, flexible working and genuine career progression. Our Chiswick House Day Nursery in Chiswick is currently looking for a Front of House Receptionist/Administrator to join our team. You’ll provide high levels of administration support and contribute to the strategic planning, monitoring, evaluation, and development of the nursery. Hours: Monday to Friday (Full-time preferred, but part-time applicants will also be considered) Why You’ll Love Working at Chiswick House You will be part of a welcoming and supportive team who genuinely care about one another. We create a positive working environment where everyone feels valued, respected and supported to grow. Core Benefits • 33 days annual leave including bank holidays, with 3 days used during the Christmas shutdown period • Christmas and New Year shutdown • Flexible working options available • Big childcare discount • £500 refer a friend bonus • Company pension scheme with employer contributions • Statutory Sick Pay from day 1 • Life assurance for employees aged 18 to 65 • Certified Great Place to Work, voted for by our current colleagues About Our Nursery At Chiswick House Day Nursery and Preschool, we provide high-quality childcare in a nurturing environment where children can thrive and develop their unique abilities. Our beautiful natural play areas and charming wooden furnishings create a warm, inviting space that encourages learning and growth. A truly magical setting, our nursery blends natural beauty with creativity, inspiring children to explore, discover, and flourish! Our eco-friendly nursery is Eco-School accredited and embraces sustainability through thoughtful practices, including a focus on outdoor play, waste reduction, and promoting environmental awareness among the children. We understand the importance of providing high-quality care and education, which is why we are proud to be accredited by Ofsted. Our nursery recently received a ‘Good’ rating in our Ofsted inspection, reflecting our commitment to delivering exceptional care for families. This ensures a safe, nurturing environment where every child can thrive, learn, and grow with confidence. Location and travel Our Chiswick nursery is conveniently located near Chiswick Park station, directly opposite Sainsbury’s, where you’ll find free parking for easy drop-off and pick-up. We’re also situated opposite Turnham Green, providing a lovely green space. What will you be doing: • Maintaining Famly and account records on nursery computer program Connect (training will be provided) • Review of the monthly Suggested Fee Report • Resolving any account queries, including the administration of childcare vouchers, collecting fees, and pursuing outstanding fees • Maintaining accurate and confidential staff, children, and parent records • Sending reports to Head Office • Preparing banking and monthly payroll spreadsheet • Liaising with Nursery Manager and Head Office about general employee administration • Sending authorized invoices for payment and applying for authorized refunds • Keeping petty cash records • Welcoming parents, children, and visitors • Communicating pleasantly and effectively in person, in writing and on the telephone • General office duties Enhanced Family and Wellbeing Benefits • Maternity and adoption leave paid at 100 percent for the first 12 weeks • Paternity leave paid at 100 percent for 4 weeks • Parental bereavement leave up to 4 weeks paid • Compassionate leave up to 2 weeks paid • Miscarriage leave up to 2 weeks paid • Wellbeing Day, an extra day off just for you • The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service Enhanced Family and Wellbeing Benefits • Maternity and adoption leave paid at 100 percent for the first 12 weeks • Paternity leave paid at 100 percent for 4 weeks • Parental bereavement leave up to 4 weeks paid • Compassionate leave up to 2 weeks paid • Miscarriage leave up to 2 weeks paid • Wellbeing Day, an extra day off just for you • The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service Even More Benefits • Employee benefits portal with hundreds of retail discounts including ASOS, gym memberships, cinema, M and S and major supermarkets • 24 hour remote GP appointments • Medical cashback for dental treatment, physiotherapy and alternative therapies • Recognition, rewards and team celebrations throughout the year, with May dedicated to celebrating our teams • Tailored in house training and genuine progression opportunities • Sustainability focus with Carbon Literacy trained teams and Eco Schools accreditation Grandir UK is committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check is required for this role. We are an equal opportunity employer and recruit based on support our recruitment process, we may use AI-assisted tools for tasks such as application screening and reference checks. These tools help us manage applications efficiently, and all hiring decisions are made by our team. Apply today. We review applications as they are received and may close the role early.