Front Office Administrative Assistant (Fairlawn)

Job description

Administrative Assistant Fairlawn, OH | Full-Time | Onsite About Billow Funeral Homes & Crematory Billow Funeral Homes & Crematory is a trusted, family-owned funeral provider that has served the Akron community for over 150 years. Rooted in tradition, compassion, and professionalism, Billow is dedicated to guiding families with care and dignity during life’s most difficult moments. With a long-standing reputation for excellence and service, Billow values respect, empathy, and teamwork in everything they do. About the Role Billow Funeral Homes & Crematory is seeking a full-time Administrative Assistant to join their compassionate and professional team in Fairlawn, Ohio. In this vital front-office role, you will provide empathetic support to families while ensuring the smooth operation of daily administrative tasks. The ideal candidate is organized, respectful, detail-oriented, and committed to delivering exceptional service during sensitive times. This is a full-time, onsite position based in Fairlawn, Ohio. Key Responsibilities Warmly greet and assist families and visitors Answer and direct phone calls with professionalism and care Perform general administrative tasks including data entry, filing, and scheduling Prepare service-related materials such as documents, memorial folders, and correspondence Support funeral directors with service planning and logistical coordination Handle sensitive information with confidentiality and discretion Maintain organized records and ensure accuracy of documentation Qualifications Required: Prior administrative or office experience Strong communication and interpersonal skills Excellent organizational skills and attention to detail Proficiency with Microsoft Office Suite and general office equipment Ability to maintain a calm and compassionate demeanor in sensitive situations Preferred: Experience in a customer service-focused environment Experience in healthcare, hospitality, or another service-oriented setting Work Environment & Schedule Full-time position Onsite in Fairlawn, OH Professional office environment serving families during times of need Benefits Competitive salary Health insurance Life insurance 401(k) plan Generous paid time off Supportive, team-oriented work environment Opportunity to be part of a respected, long-standing family-owned company Apply Now and join a team dedicated to serving families with compassion, care, and professionalism.