Front Office Agent - Melià Milano

Job description

“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission : To manage properly all the activities related to Front Office Department Main responsibilities: Check-in and check-out hotel guests in a timely and professional manner. Process all payments according to established procedures. Welcome guests in a friendly, prompt, and professional manner Register guests, issue room keys and provide information on hotel services and room location Up-sell rooms when possible, to maximize hotel revenue Accurately process all cash and credit card transactions in accordance with established procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure total guest satisfaction. Perform other duties as assigned. What are we looking for? Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. Must be fluent in English; other languages are preferred. 1-year experience in a fast environment in the same or similar position in a hotel/resort. Passionate for Hospitality and with a strong attitude to interpersonal relationships The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process. At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR