Front Office All Rounder

Job description

Company Description Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney. Featuring 436 beautifully redesigned rooms and suites, Club Millésime – the hotel’s exclusive executive lounge – and 14 versatile event spaces including one of Sydney’s largest ballrooms, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. Dining is led by a collection of award-winning venues including Tilda, Bar Tilda, Delta Rue and Wentworth Bar, each reflecting Sydney’s evolving culinary scene. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team. Job Description Deliver professional and friendly guest service across check-in, check-out and throughout the guest stay Respond to guest requests promptly, efficiently and courteously to ensure a high level of satisfaction Manage guest accounts, ensuring accurate posting of charges and timely billing Handle incoming calls and communications in a professional manner, directing enquiries as required Maintain clear communication between guests and hotel departments to support smooth operations Promote hotel facilities and services, identifying opportunities to upsell and enhance the guest experience Assist with reservations, room allocations and maintaining accurate guest information in the system Monitor daily operations, complete shift checklists and report any issues to management Maintain knowledge of hotel services, room types and rates to provide accurate information to guests Ensure guest confidentiality, safety and adherence to hotel policies and procedures Support overall front desk and guest services operations to deliver a seamless and positive experience Qualifications Additional Information Additional Information - Why Join Sofitel Sydney Wentworth? We value our people and offer: Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide Generous leave entitlements, including birthday leave and up to 12 weeks parental leave 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar Career development opportunities within a globally recognised luxury hospitality brand Ongoing learning and development, working alongside industry leaders Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking A complimentary hotel stay package to celebrate your work anniversary Free 24/7 access to our Employee Assistance Program for confidential wellbeing support Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full working rights in Australia are required for this role.