Front Office Assistant

Job description

Position Overview The Front Office Assistant will be responsible for ensuring the smooth and professional operation of the reception and front office function, creating a positive experience for visitors, employees, and other stakeholders, while providing related administrative support to the Corporate Services function. Key Responsibilities · Manage the reception/front office and serve as the first point of contact for visitors, employees, suppliers, and other stakeholders. · Welcome, register, and direct visitors while ensuring a professional and positive visitor experience. · Handle incoming calls, emails, enquiries, mail, and courier deliveries and direct them appropriately. · Coordinate visitor appointments, meeting room bookings, and meeting arrangements, including refreshments and other requirements. · Provide general administrative support, including filing, printing, scanning, photocopying, record keeping, and document management. · Maintain visitor registers, contact lists, and other front office records. · Assist with office supplies, courier services, travel/logistical arrangements, and other office-related requirements. · Coordinate with suppliers, security, cleaners, couriers, and other service providers as required. · Report office maintenance, facility, and security issues to the relevant team. · Maintain confidentiality and demonstrate professionalism in all interactions. · Support internal meetings, workshops, events, and other Corporate Services activities as required. Qualifications & Experience • Diploma or bachelor's degree in business administration, Office Administration, Secretarial Studies, Hospitality, Customer Service, or a related field. • 2–3 years of relevant experience in front office, reception, administration, customer service, hospitality, or a similar role. • Excellent written and verbal communication skills in English. • Good knowledge of Microsoft Office applications, particularly Word, Excel, Outlook, and Teams. • Strong organisational, interpersonal, and customer service skills. • Professional appearance, positive attitude, and ability to work with people from diverse backgrounds. • High level of integrity, confidentiality, attention to detail, and reliability.