Front Office/Case Manager - Healthcare

Job description

**Company:**Markson Chiropractic & Medical **Location:**Plantation, FL 33324 **Job Type:**Full-Time | Monday–Friday | No Weekends **Posted by:**Sustainable Talent (Recruitment Partner) **Pay Range:** $18-$24/hr ## One Role, Two Responsibilities Markson Chiropractic & Medical has served the South Florida community for more than 30 years as a multidisciplinary practice combining chiropractic, rehabilitation, and medical care under one roof. We’re hiring for a dual role at the center of our practice. Most of your day, you’ll run our front office — the first face patients see and the engine that keeps the practice moving. Alongside that, you’ll serve as a **patient case manager**, owning patient care plans within our integrated medical model from first visit through discharge. Full training in our case management system is provided — what we can’t train is the attention to detail and follow-through this role demands. This is a position for someone career-minded who wants more responsibility than a typical reception job offers, in a practice where doing both well gets noticed and rewarded. ## Front Office Coordination (the larger share of your day) - Greet patients and visitors with professionalism and warmth - Manage multi-line phones, scheduling, and check-in/check-out - Verify insurance benefits and collect patient payments accurately - Maintain precise, complete patient records and intake documentation - Support smooth patient flow and communication between departments ## Patient Case Management (training provided) - Manage patient care plans from start to finish within our integrated care model - Monitor treatment plan compliance; follow up on missed visits and schedule re-exams - Coordinate care and communication between chiropractic, rehab, and medical providers - Conduct patient financial consultations and set up payment arrangements - Keep case documentation complete, accurate, and audit-ready ## Who Thrives Here - **Detail-obsessed:**You catch the errors others miss, and incomplete paperwork genuinely bothers you - **Career-minded:**You’re looking for a long-term home with growth, not a stopover - **Organized under pressure:**You can run a busy front desk and active case files without dropping either - **A clear communicator:**Comfortable explaining care plans, schedules, and finances to patients - Tech-comfortable and quick to master new systems (EHR experience a plus) - Healthcare or medical office experience preferred; case management or patient coordination experience a strong plus - Experience in an integrated chiropractic/medical practice a strong plus - Bilingual English/Spanish is a plus ## What We Offer - Monday–Friday schedule, no weekends - Performance-based bonus opportunities - Health insurance and retirement plan with employer match - Paid time off and employee discounts - Structured training in our patient case management model - A defined growth path within the practice ## How to Apply Attention to detail starts with your application. **In the first line of your cover letter or application message, include the phrase “patient-first professional”** and briefly tell us about a time your attention to detail caught a problem before it became one. Applications that skip this step will not be considered. *This position is being recruited and managed by Sustainable Talent on behalf of Markson Chiropractic & Medical.*