Front Office Clinic Assistant - Bilingual Spanish Required

Job description

Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant to join our East Portland Health Center team. Bilingual Spanish required. Build healthcare experience. Connect patients with care. Make a difference every day. At PPCW, your work supports access to essential sexual and reproductive health care, helping ensure every patient is treated with dignity, compassion, and respect. As a Front Office Clinic Assistant, you’ll often be one of the first people patients interact with, helping create a welcoming and supportive experience from the moment they arrive. We provide training, mentorship, and a supportive environment where you can grow while making a meaningful impact. What You’ll Do In this role, you’ll help create a smooth, supportive experience for patients from check-in to check-out. On a typical day, you might: • Welcome patients, check them in, and prepare visit paperwork • Answer phones, schedule appointments, and assist with patient questions • Enter and update patient information in the electronic health record (EHR) • Verify insurance coverage and discuss payment or funding options • Collect payments and complete daily balancing tasks • Coordinate with clinical staff to keep appointments running smoothly • Help maintain a welcoming, organized front office environment For many patients, you’ll be the first person they meet, and your kindness, professionalism, and compassion help set the tone for their entire experience. Schedule & Location This is a part-time, on-site position (31 hours/week) at our East Portland Health Center. Monday Thursday Friday Saturday 7:15am–3:15pm 7:30am–3:30pm 8:30am–4:30pm 7:15am–4:15pm Bilingual Spanish required. You must be able to reliably work this schedule. Occasional work at other times, days, or PPCW locations may be required to support operational needs. What We’re Looking For We know great candidates come from a variety of backgrounds. If you’re excited about this role, we encourage you to apply, even if you don’t meet every preferred qualification. Required • High school diploma or equivalent • Ability to communicate fluently in both English and Spanish • 2+ years of experience in a customer service or high-volume environment • Strong communication and customer service skills • Basic computer skills and comfort learning new systems • Ability to stay organized and manage multiple priorities in a fast-paced environment • Ability to work independently and as part of a team Nice to Have • Experience in a medical office or front desk setting • Experience using electronic health records (EHR) • Familiarity with insurance verification or healthcare scheduling Pay & Growth $20.37–$29.68/hour Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow. Additional Pay Opportunities • Bilingual premium: +$1.72/hour • Interpreter-level premium: +$3.44/hour • After 6 months, you may be eligible for additional clinic responsibilities that include extra hourly pay Benefits & Support We offer a benefits package that supports your health, stability, and growth: • Paid time off (up to 4 weeks, increases over time) • 9 paid holidays • Medical, dental, and vision insurance for eligible employees • 403(b) retirement plan with employer matching contributions • Free, confidential counseling and support (EAP) • Ongoing training and development Application Tips Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made. Equal Opportunity Employer Planned Parenthood Columbia Willamette is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.