Front Office Coordinator

Job Description The Opportunity Embry-Riddle Aeronautical University is seeking a highly organized and student-focused Front Office Coordinator to support the Center for International Education (CIE) at the Daytona Beach Campus. This position serves as the primary point of contact for students, faculty, staff, and visitors while supporting international student services, study abroad initiatives, and international engagement programs. The ideal candidate will thrive in a fast-paced, multicultural environment and demonstrate exceptional customer service, communication, and organizational skills. This role offers the opportunity to contribute to a welcoming and supportive student experience while assisting with front office operations, assessment initiatives, and administrative coordination across the department. This is an excellent opportunity for an individual who enjoys working with diverse populations, values collaboration, and is passionate about supporting student success within a global educational environment. Key Responsibilities Serve as the primary front-line representative for the Center for International Education (CIE), providing professional and student-centered support to students, faculty, staff, and visitors. Respond to inquiries in person, by phone, and electronically while identifying appropriate referral pathways and university resources. Support international student services, study abroad initiatives, international student engagement, and English language programming operations. Maintain a welcoming, organized, and culturally responsive office environment that promotes positive student experiences. Coordinate front office operations, including digital signage, informational displays, office materials, and reception area presentation. Monitor and maintain office supply inventory and communicate operational or maintenance needs as appropriate. Maintain accurate records of office traffic, student inquiries, and service trends to support departmental assessment and reporting initiatives. Assist with document routing, imaging, records coordination, and information management procedures. Identify recurring student concerns or operational trends and communicate observations to leadership to support continuous improvement efforts. Provide administrative and operational support for departmental communications, special projects, and cross-functional initiatives. Perform additional duties as assigned in support of Center operations and student success initiatives. About us For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Compensation The hourly range for this role is up to $ 16.50. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range. Qualifications Required Education and Qualifications: High school diploma or GED required; associate degree preferred. 1-3 years of related experience in student support, customer service, administrative support, or a similar environment. Experience working in a university, multicultural, or student-facing environment preferred. Strong interpersonal, customer service, and communication skills with the ability to interact professionally with diverse populations. Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced office environment. Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information appropriately. Proficiency with Microsoft Office and standard office technologies. Strong attention to detail and ability to maintain accurate records and service-related data. Ability to work independently while maintaining collaboration within a team environment. Cultural sensitivity and an understanding of the unique needs of international students and diverse communities. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311878 . Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website . Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.