Front Office Coordinator - Petten, Netherlands (On-site)

Job description

About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. About the Job We are looking for a Front Office Coordinator to join a small on-site team in Petten, the Netherlands. The role combines first- and second-line IT support, logistics and IT asset management, network support, and day-to-day team coordination. You will provide hands-on assistance to users, ensure that incidents and requests are handled within contractual service levels, coordinate local activities, and act as a key point of contact between users, technical teams, and management. The position is fully on-site and requires eight-hour shifts between 08:00 and 18:00, Monday to Friday, with occasional flexibility for overtime. Responsibilities Provide first- and second-line troubleshooting and hands-on support for desktops, laptops, printers, mobile devices, copiers, peripherals, operating systems, software, and local connectivity issues. Manage incidents, service requests, escalations, and work orders in ServiceNow while ensuring compliance with contractual service-level agreements. Set up, configure, deploy, retrieve, repair, update, and decommission end-user hardware and software. Support user onboarding by preparing, delivering, and configuring IT equipment and assisting with initial setup. Maintain accurate IT asset and stock records; coordinate orders, deliveries, receipts, equipment returns, quality checks, secure data erasure, and declassification activities. Install, patch, test, and troubleshoot network equipment and cabling, including routers, switches, firewalls, wireless access points, and related connectivity. Coordinate daily tasks and workload across the local team, monitor ticket queues, redistribute work when needed, and manage operational planning and absences. Act as the focal point for local and central management teams and liaise with specialist IT teams on complex or unresolved issues. Prepare weekly activity reports, document incidents and resolutions, contribute to procedures and knowledge-base articles, and report recurring or general issues with supporting analysis. Ensure processes are followed consistently and support continuous improvement of local service delivery. Specific Expertise At least four years of experience in a similar IT support, front office, service desk, or coordination role. Strong knowledge of Microsoft operating systems and office productivity tools, internet browsers, Linux, and macOS. Hands-on experience with end-user hardware, peripherals, mobile devices, software installation, patching, and troubleshooting. Experience with IT service management, incident logging, ticket queues, escalation processes, and service-level agreements; ServiceNow experience is expected. Experience in IT asset, inventory, stock, deployment, and decommissioning processes. Practical knowledge of network cabling, Ethernet, Wi-Fi, network devices, patching, and basic network diagnostics. Fluent spoken and written Dutch and English. French and other European languages are an advantage. Additional IT certifications are considered an asset. Skills and Competencies Strong customer-service orientation and professional communication skills. Ability to work effectively with multicultural users and provide support directly at their workplace. Excellent teamwork, coordination, organization, and workload-planning skills. Ability to remain effective in a demanding and high-pressure environment. Capacity to understand complex procedures quickly, work autonomously, and take ownership of issues. Analytical problem-solving skills and attention to detail. Reliability, punctuality, discretion, and a consistently professional appearance. If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!