Front Office Manager

Job description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS FRONT OFFICE MANAGER AT LABTWENTYTWO. ABOUT ODYSSEY We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. ODYSSEY CULTURE You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset. ABOUT LABTWENTYTWO We are located close to Barcelona’s beautiful beaches in 22@district . Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality. Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated. With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure. THE POSITION As a Front Office Manager, your primary focus will be leading the Front Office team, ensuring seamless daily operations, and delivering an outstanding guest experience from arrival to departure. You will act as the main point of contact for the department, driving team performance, maintaining high service standards, and creating a welcoming and efficient environment for both guests and associates. YOUR ROL AS FRONT OFFICE MANAGER We are looking for a Front Office Manager who is not afraid to take the lead. Someone who leads with flair, keeps an overview in the chaos, and sets the tone as soon as guests walk through the door. WHAT YOU WILL BE DOING · You are the point of contact for everything and everyone at the Front Office · You train, coach, and motivate a team of hosts and receptionists · You ensure smooth check-ins, check-outs, and everything in between · You resolve complaints and requests as if it were nothing, professionally and personally · You switch easily between departments to create a top experience for the guest · You arrange the schedules, check the quality, and make sure everything runs smoothly · You ensure that the lobby and the team always look sharp WHAT WE OFFER · A competitive salary based on market standards · A diverse, multicultural, and dynamic work environment · Discounted stays at Marriott hotels worldwide and all Odyssey properties · Up to 31 vacation days for a healthy work-life balance · Ongoing training, personal growth opportunities, and priority access to internal vacancies WHAT WE ARE LOOKING FOR · At least a completed higher professional education degree, preferably in hospitality or tourism · At least 3 years of experience in a managerial Front Office role · You speak and write fluent Spanish and English · You have strong organizational skills, maintain an overview, and make smart decisions · You are proactive, stress-resistant, and have a natural sense of responsibility · You remain professional, even when things get tough, and know when to follow or deviate from policy · You have experience with Opera PMS; Marriott systems are a big plus WHAT’S IN FOR YOU? ✨ We’ve got you covered (and more): 🚗 Free parking — and if you ride a bike or electric scooter, you can charge it here too. 💪 Free access to the hotel gym outside working hours. 👕 Uniform provided , plus laundry service and meals at our staff canteen . 🧘 Wellhub membership included to help you stay active and healthy. 🌍 Exclusive discounts on accommodation and F&B across Marriott properties worldwide , plus Pleasure Rates for Odyssey hotels . 🛍️ Access to the “Benefits at Work” platform with special offers and perks. 🏨 “Know Where You Work” voucher after 3 months , so you can enjoy and truly experience our product. ✨ …and many more benefits we’d love to tell you about! INTERESTED? Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. We look forward to receiving your application!