Front Office Manager

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. Front Office Manager – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco : About Four Seasons Hotels and Resorts: Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, indoor and outdoor pools and overlooking the Atlantic Ocean. The Role of Front Office Manager : We currently have an opportunity for a Front Office Manager to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco. Reporting to the Director of Rooms, the Front Office Manager is responsible for ensuring the smooth and efficient operation of the Front Office, Guest Services, and related guest-facing departments while delivering exceptional service and memorable guest experiences. This role plays a key leadership function in maintaining Four Seasons standards, driving operational excellence, and maximizing guest satisfaction and departmental performance. The Front Office Manager oversees daily front office operations, ensuring seamless arrivals and departures, effective handling of guest requests and concerns, personalized recognition of VIP, Elite and returning guests, and flawless execution of service standards. The role works closely with all hotel departments to coordinate guest experiences, support group and VIP arrivals, and ensure a consistent luxury experience throughout the guest journey. Responsibilities also include leading and developing Front Office teams, driving employee engagement, recruitment and retention initiatives, monitoring service quality and LQA standards, overseeing departmental scheduling and productivity, supporting revenue-generating initiatives through upselling strategies, and ensuring compliance with hotel policies, procedures, and audit requirements. The Front Office Manager contributes to the hotel's financial success through effective cost control, labor management, and collaboration with commercial and operational teams. Our Ideal Front Office Manager Candidate Will Have: Candidates should have previous management experience within Front Office operations in a luxury hotel or resort environment. The ideal candidate is a dynamic and service-oriented leader with a passion for delivering exceptional guest experiences and developing high-performing teams. Strong leadership, problem-solving, communication, and organizational skills are essential, along with the ability to remain calm and effective in a fast-paced environment. You will possess a strong understanding of Rooms Division operations, guest service excellence, revenue optimization, and departmental financial management. Experience with guest engagement platforms, quality assurance programs, scheduling, and operational reporting is highly desirable. Proficiency in Opera PMS and Microsoft Office applications is required. The successful candidate will demonstrate outstanding interpersonal skills, attention to detail, commercial awareness, and the ability to build collaborative relationships across all levels of the organization. Fluency in Arabic, French, and English is required for this role, along with eligibility to work in Morocco. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a lifelong career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule, people who, by nature, believe in treating others as we would have them treat us. As Four Seasons continues its growth, our most valuable partners remain our employees, with whom we have a strong relationship built on respect, trust, and excellence. This commitment has earned Four Seasons worldwide recognition as an employer of choice.