Front Office Manager | The Whale | Narooma

Job description

Company Description At Merivale, people are at the heart of everything we do - a family-owned hospitality group with a portfolio of more than 90 venues across Australia. From iconic venues to unforgettable guest experiences, our diverse portfolio spans restaurants, bars, pubs, nightlife, and events, delivering exceptional moments for our guests every day. Job Description The Venue The Whale Narooma, a boutique coastal retreat where relaxed luxury meets the natural beauty of the NSW South Coast. Guests unwind in beautifully designed accommodation, recharge with premium wellness amenities, and enjoy exceptional dining at Queen Chow. The boutique hotel is perfectly positioned to explore pristine beaches and sparkling waterways, The Whale offers guests an effortless escape for relaxation, indulgence, and adventure. The Role The Front Office Manager of The Whale is a hands-on leader who is genuinely passionate about delivering exceptional guest experiences, developing the hotel offering, and has a strong understanding of hotel operations. In this exciting and diverse role, you will join the precinct’s senior leadership team. You will oversee the day-to-day operations of the hotel, with responsibility for Front Office and Housekeeping teams. Alongside managing daily operations, you will work closely with the General Manager. To succeed in this role, you will be highly organised, with exceptional communication and interpersonal skills, and a proven ability to build strong relationships with both guests and Merivale team members. You will embody the Merivale culture while bringing a proactive, solutions-focused approach to problem-solving. A passion for mentoring and developing teams, fostering collaboration, and consistently delivering outstanding guest experiences from arrival to departure will be essential. Your key focuses will include: Dedication and passion to deliver excellent guest engagement and VIP experience; Team management – lead, develop and drive a positive culture within the team Proven record of working toward KPIs, rostering, wage analysis and labour control. Rate management and revenue forecasting; Relationship management with key stakeholders including OTA’s; Regular usage of Technologies, including Hotel PMS, OTAs, POS. Additional Information Merivale Employee Benefits 25% staff discount across 90+ Merivale venues. Exclusive monthly perks, staff-only rewards and events. Merivale Staff Cellar – access to premium wines at staff pricing. Paid parental leave – with flexible return to work options. Unlimited career growth with endless development opportunities. Merivale Academy – online and in-person training, including Leadership, Guest Experience, F&B. Professional accreditation support – including Leadership and WSET qualifications. Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. Employee Referral Program – earn rewards for bringing great people on board.