Front Office/Night Auditor

Job description

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg. We are currently seeking a Night Auditor. Let’s talk about your schedule Your Schedule will range from 11:00 pm to 7:00am. Front Office | Night Auditor is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Process invoices, post checks to vendors and distribute employee checks Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Complete other duties at the discretion of management We offer excellent benefits Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance after 60 days for Full time PTO and Sick Time Tuition Assistance program On Site Parking Meal Provided during shift and much more! Preferred Qualifications Previous Hotel Front Desk/Night Auditor Experience Refined verbal and written communication skills Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Time management and multitasking skills Ability to solve problems and diffuse tense situations Ability to stand for long periods of time Able to work on weekends "All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."