Front Office - Primary Care

Job description

**About the Role** We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations. In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor. This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment. **What You’ll Do** - Greet patients and manage front desk operations with professionalism and warmth - Handle patient check-in and check-out, ensuring accurate demographic and insurance information - Verify insurance eligibility and support basic billing-related processes - Schedule appointments and manage provider calendars efficiently - Answer phones, respond to patient inquiries, and route messages appropriately - Maintain accurate documentation within the electronic health record (Athena preferred) - Communicate effectively with clinical staff to support smooth patient flow - Manage administrative tasks including scanning, filing, and record maintenance - Use practice systems and technology efficiently to support daily operations - Contribute positively to a collaborative, respectful, and patient-focused office environment **What We’re Looking For** - Previous front desk or medical office experience required - Experience with insurance verification and basic billing processes - EHR experience required - Highly comfortable using computers and office technology - Strong organizational skills and attention to detail - Excellent communication and interpersonal skills - Professional, dependable, and able to manage multiple tasks at once - Team-oriented mindset with a strong focus on patient experience **Why Join** - Immediate start in a well-established, busy medical practice - Opportunity to play a key role in patient experience and daily clinic operations - Supportive, team-oriented environment - Consistent schedule in a stable practice setting **Schedule & Compensation** - Schedule: Monday-Friday (full-time) - Pay: $12-$14/hour, based on experience