Front Office Receptionist

Job description

### **About the Role** We are seeking an experienced **Front Office Receptionist** to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience. In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up. This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice. **This is not an entry-level role and is hiring ASAP.** ### **What You’ll Do** - Greet and check in patients, creating a welcoming and professional first impression - Manage patient scheduling, appointment confirmations, cancellations, and rescheduling - Answer and manage incoming phone calls while providing timely, professional assistance to patients - Verify insurance information and patient demographics - Collect copays and patient payments and assist with basic billing coordination - Maintain accurate patient records and ensure proper documentation in the electronic health record - Coordinate patient check-out, follow-up appointments, referrals, and other next steps - Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology - Communicate clearly and professionally with patients, providers, clinical staff, and outside offices - Help maintain an organized and efficient front office workflow throughout the day - Anticipate practice and provider needs and proactively address administrative tasks - Handle sensitive patient information with professionalism and confidentiality - Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues - Contribute positively to a collaborative, respectful, and patient-focused practice culture ### **What We’re Looking For** - Previous front office or medical receptionist experience required — this is not an entry-level role - Experience working in a medical practice, healthcare office, or similar patient-facing environment - Strong understanding of patient scheduling, insurance verification, copays, and front office workflows - Excellent organizational skills and strong attention to detail - High level of emotional intelligence, professionalism, and intellectual curiosity - Excellent communication and customer service skills with patients, providers, and staff - Comfortable with technology and eager to learn new systems quickly - Ability to manage multiple priorities and interruptions in a fast-paced environment - Reliable, proactive, and able to work both independently and collaboratively - Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations ### **Why Join** - Immediate start in a well-established, busy medical practice - Opportunity to play an important role in creating an exceptional patient experience - Work closely with providers and a collaborative healthcare team - Supportive, team-oriented environment that values intelligence, empathy, and initiative