Front Office - Receptionist (Substitution Contract)

Job description

Why this vacancy is available We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests. This is what you’re going to do Make the check-in and check-out for our guests. Ensure timely and accurate customer service. Handle complaints and specific customers’ requests. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Inform clients of our hotel services, including breakfast and dining options. Promote all hotel amenities, conveniences and programs offered. Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience. This is why you are the best candidate +2 years experience in a similar role in the hospitality industry. Ability to communicate in English. Be proactive, dynamic, and have a positive attitude. Attentiveness and patience for customers. Organizational and multitasking skills, with the ability to perform well in a fast-paced environment. Team spirit Benefits & Fun Immediate start Substitution contract Be part of a fast-growing, international, and innovative group. Enjoy amazing discounts at our hotels and restaurants in Europe. A day off to celebrate your birthday A great team & leading hotel company. What we do and are proud of With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service. About Sir Victor The hotel is set just off of Passeig de Gràcia—Barcelona’s grand, humming shopping boulevard—and a few doors down from Gaudí’s masterpiece Casa Milà. Sir Victor reflects and amplifies the vibrant, creative spirit of the city. At Sir Victor, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise. Our application procedure Interested in this vacancy? Press the application button and send us your CV and motivation letter! Our recruiter will contact you within 5 days to let you know if we want to schedule a meeting. Diversity & Inclusion We are an equal-opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply—we’d love to get to know you.