Front Office & Reservations Manager

Job description

☀️ Spend Summer in Queenstown! Front Office & Reservations Manager Wanted ☀️ Fixed-Term Summer Season Role | Tahuna Pod Hostel | Queenstown Looking for a summer role that's more exciting than sitting behind a desk? Imagine spending your days helping travellers from around the world experience the best of Queenstown while working with a fun, supportive team in one of New Zealand's most unique hostels. We're on the hunt for a Front Office & Reservations Manager to join us for the busy summer season and play a key role in delivering exceptional guest experiences at Tahuna Pod Hostel. • About the Role As the heart of our front office operation, you'll be the go-to person for guest arrivals, departures, reservations, enquiries and all things customer experience. This is a hands-on role where no two days are the same. One minute you'll be helping a guest plan their Queenstown adventure, the next you'll be managing reservations, optimising occupancy, or ensuring check-ins run like clockwork. • What You'll Be Doing • Managing all reservations, bookings and guest enquiries • Ensuring seamless guest arrivals and departures • Preparing for daily check-ins and check-outs • Handling guest requests, special bookings and resolving issues professionally • Managing booking payments and guest accounts • Producing daily, weekly and monthly reservation reports • Maintaining high standards of customer service and guest satisfaction • Supporting the Hostel Manager with operational procedures and service standards • Providing local recommendations and helping guests make the most of their stay • Ensuring front office, health and safety, and security standards are maintained ⭐ About You You'll bring: • Previous experience in hospitality, accommodation, tourism or front office operations • Outstanding customer service and communication skills • Strong organisational skills and attention to detail • Confidence using reservation or booking systems • The ability to multitask and stay calm under pressure • A positive, can-do attitude and genuine passion for hospitality • Why Join Tahuna? ✅ Spend your summer in New Zealand's adventure capital ✅ Meet travellers from all over the world ✅ Be part of a friendly and supportive team ✅ Work in a fast-paced environment where every day is different ✅ Build valuable hospitality and leadership experience ✅ Create memorable experiences for guests visiting Queenstown • Ready for a Summer Adventure? If you're energetic, organised, guest-focused and looking for an exciting summer role, we'd love to hear from you. Apply now and join the team at Tahuna Pod Hostel for an unforgettable summer season in Queenstown. Great people. Great guests. Great summer. •✨