Front Office Supervisor

Job description

“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. What will I be doing? As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department. Keep in mind you will work in shifts, including weekends and holidays! Who are we looking for? Passionate and energetic individual Previous experience in a similar role Be creative and implement new ideas and procedures to improve guest and employee satisfaction Ideally experience with Opera PMS What will it be like to work for Meliá Hotels International? Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company. What will I be doing? As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department. Keep in mind you will work in shifts, including weekends and holidays! Who are we looking for? Passionate and energetic individual Previous experience in a similar role Be creative and implement new ideas and procedures to improve guest and employee satisfaction Ideally experience with Opera PMS What will it be like to work for Meliá Hotels International? Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR