Front Office Supervisor-Envue/Residence Inn

Job description

Front Desk Supervisor (Hourly) – Envue, Autograph Collection (Marriott) Weehawken, NJ $25–$27/hour About the Role Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment. What You’ll Do Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure Serve as a visible, hands-on leader — supporting, coaching, and guiding the front desk team in real time Resolve guest concerns with professionalism, urgency, and a service recovery mindset Ensure adherence to Marriott brand standards and Autograph Collection service expectations Support scheduling, shift coverage, and daily operational needs Monitor guest satisfaction metrics and drive improvements in service delivery Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction Assist with training, onboarding, and development of front office associates What We’re Looking For 1–3+ years of front desk or guest services experience in a hotel environment Prior supervisory experience preferred OR strong readiness to step into a leadership role Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred Strong communication, problem-solving, and guest service skills Professional presence with a passion for delivering elevated guest experiences Ability to work flexible schedules including nights, weekends, and holidays Why Join Envue Opportunity to grow within a Marriott Autograph Collection property Exposure to a high-touch, upscale guest environment Career advancement within a growing hospitality portfolio Front Desk Supervisor (Hourly) – Residence Inn by Marriott Weehawken, NJ $25–$27/hour About the Role Residence Inn by Marriott is seeking a reliable and service-focused Front Desk Supervisor to support daily front office operations. This is a great opportunity for a strong Guest Service Agent ready to grow into a leadership role within a team-oriented, extended-stay environment. What You’ll Do Oversee front desk operations during assigned shifts, ensuring efficient and friendly guest service Act as the go-to leader on shift — supporting team members and resolving guest issues Deliver a consistent, welcoming experience aligned with Residence Inn and Marriott standards Assist with scheduling, coverage, and daily operational coordination Handle guest concerns and service recovery with professionalism and care Support training and development of front desk associates Partner with housekeeping and maintenance to ensure guest needs are met Monitor guest feedback and identify opportunities for improvement What We’re Looking For 1–3+ years of hotel front desk or guest service experience Prior leadership or supervisory experience preferred (or strong readiness to step up) Marriott system experience is a plus Strong interpersonal and organizational skills Team-oriented mindset with a hands-on approach Flexible availability including weekends and holidays Why Join Residence Inn Stable, team-focused environment with strong guest relationships Opportunity to grow within the Marriott brand Supportive leadership and development opportunities