Front Office Supervisor -Four Seasons Resort at The Red Sea, Saudi Arabia

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs. About the Role: As a Front Office Supervisor at Four Seasons Red Sea, you will lead by example in delivering exceptional guest service. You will oversee the daily operations of the Front Desk, support and guide Receptionists, and ensure every guest receives a warm welcome, smooth check-in/out process, and personalized attention throughout their stay. Your leadership will be key in maintaining Four Seasons' service standards and creating memorable guest experiences. Key Responsibilities: Supervise daily Front Desk operations and ensure a seamless guest experience. Assist with training, coaching, and supporting Front Desk staff. Handle guest concerns professionally and resolve issues promptly. Monitor shift checklists, ensure accuracy in billing, and maintain smooth communication with other departments. Uphold Four Seasons standards of service, grooming, and professionalism. Knowledge and Skills: Strong interpersonal and communication skills in both Arabic and English. Minimum 1–2 years of experience in a front office or guest-facing supervisory role. Knowledge of Opera PMS or similar hotel systems preferred. Excellent problem-solving abilities and guest service mindset. Ability to remain calm and efficient under pressure. Locals only as per the Saudi labour law What to Expect from Your Four Seasons Career: Competitive Basic Salary Live-Out Allowance Travel Allowance (if applicable) 30 Days of Paid Annual Vacation 10 Public Holidays per Year Complimentary Employee Meals Medical and Life Insurance Coverage Employee Assistance Program Complimentary Room Nights at Four Seasons Hotels Worldwide Laundry/Dry Cleaning Services for Work Attire Career Growth & Development Opportunities