Front office Supervisor - Turkish Speaker

Job description

Oversee front desk operations during assigned shifts, ensuring seamless check-ins, check-outs, and guest interactions. Supervise and support front office staff, ensuring adherence to Swissôtel’s luxury service standards. Address and resolve guest complaints or concerns promptly and professionally. Monitor and ensure the accuracy of room assignments, bookings, and billing processes. Conduct shift briefings to communicate operational updates and team responsibilities. Act as the primary point of contact for escalated issues during the shift. Ensure the proper handling of cash, credit card transactions, and financial reporting. Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues. Monitor the lobby area to maintain a welcoming and professional environment. Train and mentor front desk team members, fostering continuous improvement and efficiency. Ensure compliance with Swissôtel’s policies, procedures, and health and safety standards. Prepare and submit shift reports, highlighting key activities, guest feedback, and any incidents. Assist in managing VIP and group arrivals, ensuring personalized service and seamless coordination. Monitor and address staffing needs during peak operational times. Oversee the use and functionality of front office systems and equipment. Uphold a professional and positive attitude, promoting teamwork and excellent guest relations. Assist in implementing front office strategies to improve efficiency and guest satisfaction. Support audits and provide accurate records related to front office operations. Act as a role model for delivering exceptional guest service and operational excellence. A bachelor’s degree in Hospitality Management, Business Administration, or a related field 3-5 years of experience in front office operations, with at least 1 year in a supervisory role. Familiarity with front office management software and basic Microsoft Office skills. Strong focus on accuracy and detail in all tasks and communications. Ability to work collaboratively with different teams and departments. experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.