Front Office Support Specialist

Job description

Position Overview : We are seeking dependable and highly organized Front Office Support Specialist to temporarily support a 24/7 workforce housing facility. This role is central to the daily operations of the camp, serving as the primary point of contact for workers, contractors, vendors, and visitors. The ideal candidate is comfortable working in a fast-paced, structured environment where accuracy, professionalism, and strong communication are essential. Because this is a 24/7 operational site, candidates must be fully flexible and willing to work any shift, including nights, weekends, and holidays. Please note, this is a temporary position Key Responsibilities/Essential Functions : Workforce & Resident Support Check in and check out workers and contractors Assign and track room assignments and housing occupancy Store and manage luggage for arriving and departing guests, as needed Provide orientation information to new arrivals Assist residents with general support needs during their stay Administrative & Operational Support Maintain accurate occupancy records and housing logs Track arrivals, departures, and room assignments Prepare daily reports on occupancy, staffing, and activity, as needed Support use of site management system for tracking occupancy and access Front Desk & Coordination Duties Serve as the first point of contact for the facility Answer and route phone calls, emails, and inquiries Assist with package handling and mail distribution Support general front desk operations and guest services Compliance & Security Support Verify access credentials for entry into the facility Maintain visitor and contractor logs Follow all site security and access control procedures Escalate issues or incidents to appropriate personnel Maintain confidentiality of sensitive workforce and operational information Required Qualifications & Core Competencies: High school diploma or equivalent 2+ years of administrative, receptionist, customer service, hospitality, or office support experience Strong communication and interpersonal skills Ability to multitask and stay organized in a high-volume environment Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to pass a background check Ability to work on-site full time Desired Skills: Experience in workforce housing, construction support, hotel/hospitality, military, or industrial site operations Experience supporting a 24/7 facility or shift-based environment Familiarity with access control or visitor management systems Conditions of Employment: Employment is contingent upon verification of legal authorization to work in the United States and successful completion of a background investigation. Anovaeon operates 24 hours/365 days and requires flexibility to work additional hours, nights, weekends, and holidays Physical Requirements: Ability to sit for extended periods while completing documentation and reports. Visual acuity sufficient for computer work and to review documentation. Auditory ability sufficient to communicate effectively and respond to staff, visitors and vendors. Must be able to read, write and communicate effectively in English to interact with staff, visitors and vendors and to complete required documentation accurately. Work Environment: Fully onsite position Fast-paced, high-tempo operational environment requiring composure, attention to detail, cultural sensitivity, and professionalism at all times. Other Duties & Information : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Position Type: Full-Time Travel Requirements: None Location: On-Site About Anovaeon, LLC: Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success. Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment. If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services. We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.