Front Office Trainee

Job description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS FRONT OFFICE TRAINEE AT LABTWENTYTWO. ABOUT ODYSSEY We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. ODYSSEY CULTURE You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset. ABOUT LABTWENTYTWO Located close to Barcelona’s beautiful beaches in 22@district . Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality. Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated. With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure. THE POSITION LAB22 is seeking a highly motivated front Office Trainee to join our team. As a Front Office Trainee, your primary focus would be on providing excellent customer service and ensuring smooth and efficient front office operations. YOUR KEY RESPONSIBILITIES As a Front Office Trainee / Lobby Ambassador you will: Welcome and greet guests upon arrival with a warm, friendly, and professional attitude. Provide luggage assistance and support group arrivals with porterage services. Ensure the lobby is organized, clean, and presented to the highest standards at all times. Assist guests with hotel information, local recommendations, special requests, and general enquiries. Coordinate and deliver in-room amenities and other guest requests. Support the Front Office team with check-in and check-out processes in line with brand standards. Maintain accurate guest records, including personal information, payment details, and preferences. Assist with daily Front Office and lobby operations, ensuring a smooth and positive guest experience. Handle guest complaints and requests in a professional and solution-oriented manner. Comply with hotel security, fire regulations, and all health and safety legislation. HOW YOU’LL DO IT Working in a dynamic environment where every day is unique. Being a warm, helpful, and guest-oriented communicator. Working independently when you're ready, while knowing when to ask for support. Being flexible and proactive in responding to guest and operational needs. Working closely with the Front Office and wider hotel teams. Bringing an energetic, professional, and representative attitude to every guest interaction. WHAT YOU'LL BRING Excellent communication and interpersonal skills. A genuine passion for hospitality and creating memorable guest experiences. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Exceptional problem-solving skills and a positive, can-do attitude. Knowledge of Opera and Microsoft Office is preferred. English and Spanish are essential. WHY THIS ROLE AT ODYSSEY? A dynamic and enthusiastic team - a culture where great colleagues become true friends. Employee discount rates in more than 8000 hotels, for you and your family. Your personal development taken seriously. Room for your ideas and creativity - your vision is important to us. Working from a beautiful location, as all our hotels are well designed. INTERESTED? Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. We look forward to receiving your application!