Frontline Mountain Sales Agent - Winter 26-27

Job description

The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. The Frontline Mountain Sales Agent engages directly with guests, processes transactions, and delivers exceptional guest service in both indoor and outdoor environments. This role may be based at any Aspen Skiing Company location. This position reports to the Ticket Office Manager. Job Posting Deadline Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions / Key Job Responsibilities Sell and promote seasonally offered products and services, including lift tickets, season passes, rentals, lessons, and activities Process transactions, handle payments, and reconcile sales at the workstation Greet and assist guests in various weather conditions, ensuring smooth and efficient lift access Deliver outstanding guest service, adapting to different situations to create a positive experience Research, troubleshoot, and resolve ticket-related issues while following company policies and procedures Stay informed about Aspen Skiing Company’s offerings, events, and software systems through ongoing training Educate guests about Aspen Skiing Company’s environmental initiatives and community programs Other duties as assigned Education & Experience Requirements High School Diploma or equivalent required; college degree preferred Minimum of one year of professional experience required; resort experience preferred Minimum of one year of experience using a Point-of-Sale (POS) system preferred Knowledge, Skills & Abilities Strong communication and comprehension skills in English Strong cash-handling skills and ability to accurately process transactions Accuracy in processing payments, issuing tickets, and maintaining records Strong teamwork and collaboration skills to ensure seamless guest experiences across departments Ability to interact professionally with guests, resolve concerns, and create a welcoming environment Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools Ability to troubleshoot ticketing or access issues while maintaining company policies Comfortable working in various weather conditions and maintaining professionalism in high-pressure situations Work Environment & Physical Demands Ability to be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks #ASPENHP2627 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit or follow @aspensnowmass on Instagram and Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.