FSO Core Business Services - Document Specialist

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY’s Enterprise Support Services team plays a vital role in delivering high-quality, brand-aligned deliverables across the firm. As a Document Specialist, you’ll be at the heart of this effort—ensuring accuracy, consistency, and excellence in every document produced. You’ll collaborate with internal teams to meet tight deadlines, manage project workflows, and uphold EY’s brand standards. If you thrive in a fast-paced environment and have a passion for precision and service, this role is for you. The Opportunity You’ll support EY professionals by creating and editing client-facing and internal documents using firm-standard templates and tools. You’ll manage document production from start to finish, including formatting, proofreading, digital output, and archiving. You’ll also contribute to team development by coaching others and sharing best practices. Your Key Responsibilities Create, format, and edit documents using EY templates and brand standards. Perform text typing, mail merges, spell checks, and formatting reviews. Import graphics and data from other applications into documents. Prepare files for digital output and assist with print production. Manage time and resources to meet project deadlines. Archive electronic files according to the team protocols. Train and coach new team members on formatting standards and EY automation tools. Communicate project scope, negotiate deadlines, and manage schedule changes. Conduct random quality inspections and ensure adherence to EY’s quality standards. Use the EY database to manage workflow and project tracking. Promote collaboration and share leading practices across the team. You will play a key role in supporting document production and formatting deliverables. Working closely with teams across EY, you’ll thrive in a collaborative environment where clear communication, responsiveness, and shared knowledge are essential to delivering high-quality results. Skills and Attributes for Success Exceptional attention to detail and ability to produce high-quality work under pressure. Demonstrated ability to apply EY branding and strategy to document creation. Strong customer service orientation and interpersonal skills. Ability to work independently and as part of a team. Comfortable using AI tools to enhance efficiency and productivity. To Qualify for the Role, You Must Have Associate’s degree or equivalent work experience. A minimum of 4–5 years of relevant experience in document production or related field. Strong knowledge of document styles, templates, macros, and formatting standards. Advanced proficiency in Microsoft Word (including styles and macros), Excel, PowerPoint, and familiarity with InDesign. Minimum typing speed of 70 wpm and proficiency in statistical typing of numbers, text, and tables. Ideally, You’ll Also Have Experience coaching and mentoring others. Ability to manage multiple priorities and adapt to changing demands. What We Look For We’re looking for professionals who are detail-oriented, collaborative, and committed to excellence. You’ll need to be agile, innovative, and able to work effectively across teams and cultures. If you’re passionate about delivering exceptional service and building strong relationships, this role offers the opportunity to make a meaningful impact. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.