FSQ Manager

Job description

Job Description 一、体系建设与优化 / System Development & Optimization · 负责质量管理体系的整合、更新、实施、持续改进及相关培训。 Responsible for the integration, updating, implementation, continuous improvement, and training of the quality management system. · 负责外部审核（包括 QRMP 等）的准备、协调、改进计划制定与跟踪。 Responsible for the preparation, coordination, improvement planning, and follow-up of external audits (including QRMP, etc.). · 确保工厂内 KHMS 等相关管理体系的有效实施。 Ensure the effective implementation of relevant management systems, such as KHMS, within the plant. 二、质量目标与绩效管理 / Quality Objectives & Performance Management · 根据公司发展规划，制定部门阶段性质量目标并统筹资源确保达成。 Set departmental phase quality objectives based on company development plans, and mobilize resources to ensure achievement. · 制定员工培训计划与岗位 KPI ，提升团队技能与执行力。 Develop employee training plans and position KPI goals to enhance team skills and execution. · 组织质量周会及月度会议，跟进会议输出与行动项。 Organize weekly and monthly quality meetings, and follow up on meeting outputs and action items. 三、合规、安全与风险管控 / Compliance, Safety & Risk Control · 识别、应用并监督适用于业务的法律法规的实施。 Identify, apply, and monitor the implementation of applicable laws and regulations. · 贯彻质量风险管理程序与工作指引，执行控制措施以降低风险。 Implement quality risk management procedures and work instructions, and execute control measures to mitigate risks. · 及时进行风险预警，并上报事故与产品缺陷。 Provide timely risk early warnings, and report incidents and product defects. · 理解并贯彻 EHS 相关要求，对部门 EHS 绩效负责，并提供必要资源支持。 Understand and implement EHS requirements, be responsible for departmental EHS performance, and provide necessary resources (human, material, financial). 四、团队管理与跨部门协作 / Team Management & Cross-functional Collaboration · 负责团队建设，促进内部协作与能力发展。 Responsible for team building, promoting internal collaboration and capability development. · 保持与内外部部门的有效沟通，推动相关流程（如仓储、物流）的标准化与持续改进。 Maintain effective communication with internal and external departments, and promote the standardization and continuous improvement of relevant processes (e.g., warehouse, logistics). · 处理客户投诉，推动调查、反馈与闭环改善。 Handle customer complaints, and drive investigation, feedback, and closed-loop improvement. · 负责部门成本审核与控制。 Responsible for departmental cost review and control. 五、组织文化与责任 / Organizational Culture & Accountability · 理解并践行公司质量政策与岗位义务。 Understand and adhere to the company's quality policy and job obligations. · 落实风险控制措施，推动质量与风险文化的建设。 Implement risk control measures and promote the culture of quality and risk awareness. Location(s) Shanghai - Factory Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .