Fulfillment Associate

Job description

**2nd Shift Monday-Friday 3:00 pm -11:00 pm** Serigraph is looking for a Fulfillment Associate who's ready to do more than fill a shift — this role puts you at the center of how our fulfillment center runs. You'll guide co-workers and flex/temporary staff, set up and monitor production lines, and be a hands-on driver of the quality and accuracy that our customers count on. If you like a fast-paced environment where your judgment matters and no two days look exactly the same, this is your next role. ### What You'll Do **Lead and Train** - Direct flex employees and temporary workforce, ensuring work meets customer specifications - Train co-workers and flex staff on job responsibilities and expectations - Clearly communicate shift-specific requirements so every shift starts strong **Run the Line** - Set up and monitor production lines, including hands-on kit preparation - Prepare kits for First Piece Approval - Make real-time adjustments to keep the line running efficiently - Facilitate workflow across the line for both speed and quality **Own Quality** - Maintain accuracy in Kit Pack counting and packing - Conduct in-process quality audits and labor reporting - Inspect product for defects (printing, die cutting, laminating, and more) - Pull quality production samples for shipment - Have the authority to halt production over quality concerns — and the responsibility to flag it to management **Keep Things Moving** - - Perform finishing tasks: counting, packaging, labeling, and operating material handling equipment - Accurately record labor data — QA forms, job tickets, and move tags - Maintain visual boards, whiteboards, and hourly labor records - Generate accurate packaging labels - Follow guidance from shift supervisors and the Fulfillment Line Point Person (Level 3) - Follow environmental practices and procedures for material handling and disposal ### What You Bring - Experience in fulfillment or production operations - Strong communication skills — you can train others and give clear direction - A problem-solver's mindset; you troubleshoot rather than wait for someone else to - Comfort standing for up to 8 hours per shift - Basic math skills - Familiarity with safety, housekeeping, and PPE practices - Ability to enter data into the Titan system - Confidence reading and interpreting job tickets - Working knowledge of departmental procedures and policies