Fulfillment Associate (Customer Service, Order Entry/Administration, Vendor & Inventory Management)

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Job Description Summary ** SHIFT HOURS: 9:00am-5:00pm; Monday-Friday Onsite, No Remote Work Permitted! No Weekends! As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills. Responsibilities • Accurately enter orders into the system. • Perform order administration tasks. • Assist with preparing packages for shipment. • Coordinate with third-party vendors for order fulfillment. • Support inventory checks and report any discrepancies. • Maintain operational documents and records. • Assist in demand planning under supervision. • Ensure customer service standards are met. • Respond to basic customer inquiries. • Help with general administrative duties as needed. Skills • Order Entry Systems: Proficiency in using order entry software. • Attention to Detail: Ability to maintain accuracy in order processing. • Customer Service: Basic understanding of customer service principles. • Communication: Effective verbal and written communication skills. • Time Management: Ability to manage time and prioritize tasks. • Team Collaboration: Willingness to work collaboratively with team members. • Basic Inventory Management: Understanding of inventory checks and reporting. • Documentation: Ability to maintain and organize operational documents. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $25,200.00 - $42,300.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.