Fulfillment Associate - Document Management

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills. Our Location: 99 Washington Avenue Albany, 12260 Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday Key Tasks: Accurately enter orders into the system. Perform order administration tasks. Assist with preparing packages for shipment. Coordinate with third-party vendors for order fulfillment. Support inventory checks and report any discrepancies. Maintain operational documents and records. Assist in demand planning under supervision. Ensure customer service standards are met. Respond to basic customer inquiries. Help with general administrative duties as needed. You're a Great Fit if You Have: Order Entry Systems: Proficiency in using order entry software. Attention to Detail: Ability to maintain accuracy in order processing. Customer Service: Basic understanding of customer service principles. Communication: Effective verbal and written communication skills. Time Management: Ability to manage time and prioritize tasks. Team Collaboration: Willingness to work collaboratively with team members. Basic Inventory Management: Understanding of inventory checks and reporting. Documentation: Ability to maintain and organize operational documents. The ability to work in the Albany, NY office. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $25,200.00 - $42,300.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.