Fulfillment Ops Excellence Manager

Job description

**🏢 About Bigblue** At Bigblue, we’re building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon’s exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfillment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfillment space across Europe, we ship millions of orders every month. And we’re nowhere near done! Backed by €20M+ in funding, we’re expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigor of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you’re in the right place. ### 🔍 The role As Ops Excellence Manager, you will improve and standardize warehouse operations across Bigblue’s European fulfillment network. ### 📋 What you’ll do - Diagnose operational performance gaps using data analysis and Gemba observation across picking, packing, replenishment, inbound, shipping, palletisation and returns. - Build and deploy common SOPs, KPIs, daily and weekly management routines and operational playbooks across Bigblue’s European warehouse network. - Lead productivity, quality and cost-improvement projects from root-cause analysis and prioritization through testing, rollout and impact measurement. - Optimize warehouse flows, layouts, slotting, replenishment strategies, pick paths and labor or capacity planning to reduce waste and improve performance. - Partner with 3PL teams to set clear expectations, run fact-based performance reviews and root-cause sessions, and secure sustainable action plans with owners and deadlines. - Work with Product & Tech to translate operational pain points into clear Atlas requirements, support testing and rollout, and improve adoption while reducing overrides and exceptions. - Lead mechanization, automation and process-digitalization initiatives when they can remove manual tasks, improve quality or unlock capacity. - Turn local improvements into scalable, multi-site solutions and support the opening, ramp-up and peak readiness of new and existing sites. ### 👤 Who you are **Must-have** - At least 8 years of experience in warehouse operations, fulfillment, supply chain, industrial operations or operations consulting, with significant hands-on exposure to the field. - Strong continuous-improvement expertise and a track record of turning operational diagnoses into implemented, measurable results. - Excellent analytical skills and the ability to quantify business impact in euros, labor hours, capacity, productivity and quality. - Solid project-management experience across multiple sites or complex cross-functional environments. - Strong warehouse-floor credibility and a genuine Gemba mindset: you are comfortable observing flows, speaking with operators and leads, and testing solutions in real conditions. - Able to influence without authority and drive change with site teams, 3PL partners and Product & Tech stakeholders. - Structured, autonomous and action-oriented, with the ability to prioritize and maintain high standards under pressure. - Willing and able to travel frequently across Bigblue’s European warehouse network. **Nice-to-have** - Experience in e-commerce fulfillment, contract logistics, retail or FMCG supply chain, or a multi-site industrial environment. - Strong knowledge of Lean, Kaizen or Six Sigma methods; certification is a plus. - Experience working with 3PL partners and running operational governance or performance reviews. - Experience with WMS products, warehouse automation or mechanization projects. - Experience partnering with Product and Tech teams on operational tools, specifications, testing and rollout.