Fulfillment Senior Operations Lead

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. **About the Unit:** The Fulfillment Unit is responsible for both the warehouse operations and sales requirements, ensuring proper execution of business strategies by managing the operations, coordinating with external and internal stakeholders (Sales and Finance Teams), and onboarding of new accounts and clients. ### Responsibiltiies - Oversee daily end-to-end warehouse operations, including **inbound, storage, inventory, picking, packing, dispatch, and returns**, ensuring service levels and operational SLAs are consistently met. - Monitor key operational metrics such as **labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs** to support efficiency and contribution margin targets. - Maintain high inventory and order accuracy through **cycle counts, proper system transactions, reconciliation, and process controls**, while minimizing fulfillment errors and claims. - Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets. - Ensure compliance with **SOPs, WMS/ERP procedures, safety standards, and 5S practices** across warehouse operations. - Prepare and analyze operational performance reports and work closely with **Account Management, Finance, Procurement, and Systems** teams to resolve operational issues and bottlenecks. - Lead floor operations during **peak seasons, promotional campaigns, and high-volume periods**, ensuring service continuity and timely issue resolution. - Identify operational gaps and implement **root-cause analysis and process improvement initiatives** to improve productivity, accuracy, and overall warehouse efficiency. ### Qualification ## Qualifications - Bachelor’s degree in **Supply Chain, Logistics, Operations, or a related field**. Candidates with at least 2 years of college/vocational training may also be considered if they have relevant experience. - **3–5 years of experience** in warehouse, 3PL, e-commerce, or fulfillment operations. - At least **2 years of supervisory or team leadership experience** in a warehouse or fulfillment environment. - Hands-on experience with **WMS or ERP systems**. Experience with **Anchanto WMS is a strong advantage**. - Strong knowledge of **warehouse KPIs, manpower planning, productivity management, inventory control, and root-cause analysis**. - Proficient in **Microsoft Excel or Google Sheets** for operational reporting and analysis. - Strong communication and interpersonal skills, with proficiency in **English and Tagalog**, both written and spoken. - Willing to work **flexible schedules or shifts**, particularly during peak campaign periods.