Fulfillment Specialist

Job description

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. The Role and What You’ll Do: In this role, you’ll execute fulfillment operations for events, ensuring guests receive their tickets, credentials, and hospitality materials accurately and on time: Execute on-site fulfillment tasks for events across NFL, NCAA, Combat Sports and other verticals Process and track shipments, coordinate with shipping vendors on day-to-day logistics Work with Guest Services, Event Production, and Business Unit teams to complete fulfillment deliverables Provide broker exchange marketplace support and flag issues in real time Maintain accurate records of ticket transfers, credential assignments, and shipment tracking Follow all protocols for secure handling of sensitive customer data and ticket transfer processes Perform reconciliation tasks and assist with first-level customer inquiries and escalations Prepare event materials, welcome kits, and hospitality packages per event specifications Utilize fulfillment technologies and systems to complete assigned tasks efficiently Support on-site event setup, check-in, and guest-facing fulfillment activities You Have These: 2+ years of operations, fulfillment, logistics, or customer service experience Strong attention to detail and ability to manage multiple tasks simultaneously Comfortable working in fast-paced, high-pressure event environments Proficiency with Microsoft Office Suite and ability to learn new software quickly Strong communication skills and ability to work collaboratively across teams Willingness to travel for on-site event support as required We’d Love If You Also Have These: Prior experience in sports, entertainment, or hospitality industry Familiarity with ticketing platforms or credential management systems Experience with shipping, tracking, or warehouse operations Background in guest-facing or customer service roles Interest in process improvement and operational efficiency Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.