Fulfillment Specialist (Canada)

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Fulfillment Specialist About the Role (This is a position in Toronto Canada not remote) Dandy is looking for a Fulfillment Specialist to support daily fulfillment operations in Toronto Canada. You’ll help ensure dental kits, accessories, consumables, and replacement orders are prepared, inspected, fulfilled, and shipped accurately and on time while maintaining ready-to-ship inventory. You’ll work across prep, live fulfillment, receiving, inventory, quality control, asset recovery, repair routing, and shipping. The role is hands-on and detail-oriented: you’ll follow configuration-specific SOPs, identify issues before they reach a customer, communicate clearly across functional areas, and surface practical ideas that make the operation safer, faster, or more accurate. You’ll be successful in this role if you take ownership of your work, learn new processes quickly, respond well to coaching, and consistently balance speed with quality and safety in a fast-paced fulfillment environment. What You'll Do - Fulfillment & Shipping: Pick, pack, ship, and close Vision and Trios outbound kits to standard cycle times; execute ITX and Conversion replacement orders; pick and ship accessory and consumable orders day-of. - Quality & Prep: Inspect every outbound kit against the configuration-specific SOP; execute Computer QC and imaging during prep; QC returned scanners and route them appropriately. - Asset Recovery: Inspect returned assets and determine the appropriate path. Execute Wrap Fix on returned scanners and laptops. - Inventory & Receiving: Receive inbound POs and route inventory to the correct locations; restock pick locations to maintain Live Fulfillment readiness; conduct routine cycle counts and execute inventory adjustments; flag discrepancies to a Senior or Lead. - Operations & Improvement: Identify fulfillment inefficiencies and surface ideas that improve safety, speed, or accuracy. Participate in initiatives and pilots and provide input on SOP updates based on floor observations. Communication & Systems: Communicate clearly across functional areas, especially between prep and live fulfillment workflows. Use NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to execute and document daily tasks. What We're Looking For - Ability to work full-time in the office Monday–Friday. - 2+ years of experience in distribution, warehousing, fulfillment, manufacturing, or operations. - Experience solving operational problems, exercising good judgment, and communicating effectively across a diverse team. - Strong personal accountability, organization, attention to detail, and willingness to take ownership of tasks. - Ability to follow detailed SOPs and quality standards while working to cycle-time and service-level expectations. - Strong safety mindset, including following protocols, reporting hazards, and maintaining a clean and organized work area. - Open to feedback and coaching from Senior team members and the Lead. - Curious and comfortable learning new processes and operational systems. - Proficiency in Microsoft Office Suite (Excel, Outlook) and/or ERP/order management systems. - Excellent written and verbal communication skills. Bonus Points For - Experience with NetSuite, Salesforce, Zendesk, JIRA, RF Smart, or Slack. - Experience in healthcare, dental, medical-device, or another quality-sensitive environment. - Experience improving processes, participating in pilots, or contributing to SOP updates. Dandy is committed to building an inclusive workplace where people with different backgrounds and experiences can contribute, grow, and succeed. We value collaboration and the ability to work effectively with a diverse range of people. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/).