Fulfillment Supervisor

Job description

The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from the Jessup facility to support business needs. This position includes direct oversight of those associates involved in the DTC process, as well as support of other building operations as needed or directed. Assist in staffing decisions, budget preparation, and associate training. ### Essential Functions - Coordination of hourly labor to complete daily and weekly tasks and assignments within the Direct to Consumer (DTC) area. - Follow up on systems processes to complete the required workload, including Host and WM functions. - Communicate closely throughout the day with area and warehouse leadership on building workload and priority tasks. - Maintain a consistent sense of urgency in directing hourly associates through clear communication. - Respond as needed to outside calls for information and assistance from Feld Entertainment, Inc. departments. - Perform floor tasks as needed to augment or replace hourly associate roles, including using MHE (pallet jack, swing Reach forklift, Reach forklift, Order Picker) to complete necessary order tasks and functions. - Ensure Feld's work processes, systems, procedures, and safety protocols are always maintained. - Work with the building management team to ensure associate accountability is in place and issued as individual performance requires. ### Job Qualifications - High school diploma or GED. - 2-5 years in a warehouse processing environment - Hourly supervisor responsibilities with a strong leadership background AND e-commerce fulfillment experience. - Experience with warehouse and distribution technology, including RF scan guns and warehouse management systems - MHE certified/trained - Organizational skills to follow up on tasks and assignments in different stages of completion. - Ability to walk, stand, squat, reach, and carry items that weigh up to 50 lbs. continuously. - Ability to learn to use basic computer programs-Microsoft Office, FedEx Ship Manager, Adobe Acrobat, Manhattan WM, and I-Series/Host.