About The Role
This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder.
You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure.
In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership.
Why This Role
This is an early and high-impact founding engineering role in a company building its AI platform from the ground up. You will take ownership of how AI applications are designed, built, deployed, and scaled across a real CX client environment.
You will work hands-on across the full stack — from backend and data to APIs and lightweight UI — shipping production-ready AI solutions end-to-end. With direct exposure to leadership, you will play a key role in shaping the technical foundation of the business while owning delivery from concept to production in a fast-moving, AI-native environment.
Your profile
What You`ll Be DoingAI Application Development
- Build and ship end-to-end AI applications (backend, data, APIs, UI)
- Turn ambiguous problems into working software quickly
- Use AI-native tools to accelerate delivery
- Apply key AI patterns (RAG, agents, prompt engineering, evaluation)
Platform & Infrastructure
- Build and scale the AI Platform on Azure (multi-region)
- Own core components: APIM, identity, networking, observability, data
- Establish CI/CD,IaC, testing, and deployment standards
Integrations
- Integrate with internal and third-party systems (CRM, CX platforms)
- Work with tools like Zendesk, Genesys, Intercom, Microsoft 365
- Build APIs, webhooks, and event-driven systems
Security & Compliance
- Embed GDPR, ISO 27001, SOC 2 (and others) into the platform
- Partner with Security/GRC on data protection and accesscontrol
Collaboration & Operations
- Partner with Product on roadmap and build-vs-buy decisions
- Document systems, architecture, and processes
- Monitor production systems and improve performance, cost, and reliability
About You Engineering & AI
- Proven experience shipping full-stack applications end-to-end
- Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic)
- Experience with RAG, vector databases, and agent-based systems
- Confident using AI-native dev tools to accelerate delivery
Technical
- Strong backend skills (Python, C#/.NET, or Node.js)
- Working frontend capability (React, Next.js, or similar)
- Experience with Azure and cloud architecture
- Familiar withIaCand CI/CD pipelines
Systems & Scale
- Experience integrating SaaS platforms via APIs/events
- Understanding of production systems and reliability
- Working knowledge of security and compliance frameworks
Mindset & Communication
- Comfortable as a founding engineer in an early-stage environment
- Strong product thinking and problem-solving ability
- Clear communicator across technical and non-technical audiences
- Self-sufficient, proactive, and effective in remote teams
The following are desirable but not required:
- Experience with CX platforms (Zendesk, Intercom, Genesys)
- Startup/scale-up experience
- Experience building internal platforms or tools
- Exposure to compliance-heavy environments
Why us?
- Fully Remote work based in Portugal
- A competitive salary
- Benefits
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio
- The opportunity for professional growth
- Fun company events and team outings
- Autonomy and Responsibility
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