Full-Stack Engineer, Provisioning Apps

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About the roleThe Provisioning apps team builds the applications that bring Transform9's AI voice agents to life for each customer. Your primary users are the people running healthcare front offices — Call Center Managers, IT Managers, and Practice Administrators — who configure, launch, and manage voice agents for their organizations. You'll own the full stack of these provisioning applications, from the UIs these operators interact with to the backend services that configure and deploy agents at scale.What you'll doDesign and build full-stack provisioning applications used by Transform9's direct customers to configure and deploy voice agentsOwn the end-to-end user experience for non-technical operators — making complex agent configuration simple, fast, and reliableBuild scalable backend services that interface with the Core Platform to provision, update, and manage voice agentsDevelop production-grade software that meets HIPAA and healthcare security standardsParticipate in code review and contribute to engineering standardsDebug production issues and own features through their full lifecycle — design, build, test, deploy, monitorCollaborate with Customer Success and Product to understand operator workflows and translate them into great UXRequirements8+ years building production full-stack applicationsStrong proficiency across frontend (React or equivalent) and backend (Python, TypeScript, or equivalent)Experience building operator-facing or admin tooling for SaaS productsComfort working across the stack — from UI to API to data layerStrong UX instincts with an ability to design for non-technical end usersSolid understanding of RESTful APIs, authentication, and systems integrationComfort with rapid iteration and ambiguity in a fast-moving environmentNice to haveExperience with configuration management, workflow builders, or multi-tenant SaaS platformsHIPAA-regulated or compliance-heavy environment experienceVoice/telephony, LLM, or conversational AI product experienceBackground building tools used by healthcare operations or IT teamsBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveIf you want to fix the front door of healthcare, we'd love to hear from you.Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Note: The Transform9 team will only email you from a transform9.com email address.

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

The Provisioning apps team builds the applications that bring Transform9's AI voice agents to life for each customer. Your primary users are the people running healthcare front offices — Call Center Managers, IT Managers, and Practice Administrators — who configure, launch, and manage voice agents for their organizations. You'll own the full stack of these provisioning applications, from the UIs these operators interact with to the backend services that configure and deploy agents at scale.

What you'll do

• Design and build full-stack provisioning applications used by Transform9's direct customers to configure and deploy voice agents
• Own the end-to-end user experience for non-technical operators — making complex agent configuration simple, fast, and reliable
• Build scalable backend services that interface with the Core Platform to provision, update, and manage voice agents
• Develop production-grade software that meets HIPAA and healthcare security standards
• Participate in code review and contribute to engineering standards
• Debug production issues and own features through their full lifecycle — design, build, test, deploy, monitor
• Collaborate with Customer Success and Product to understand operator workflows and translate them into great UX

Requirements

• 8+ years building production full-stack applications
• Strong proficiency across frontend (React or equivalent) and backend (Python, TypeScript, or equivalent)
• Experience building operator-facing or admin tooling for SaaS products
• Comfort working across the stack — from UI to API to data layer
• Strong UX instincts with an ability to design for non-technical end users
• Solid understanding of RESTful APIs, authentication, and systems integration
• Comfort with rapid iteration and ambiguity in a fast-moving environment

Nice to have

• Experience with configuration management, workflow builders, or multi-tenant SaaS platforms
• HIPAA-regulated or compliance-heavy environment experience
• Voice/telephony, LLM, or conversational AI product experience
• Background building tools used by healthcare operations or IT teams

Benefits

• Top-tier health coverage: medical, dental & vision
• 401(k)
• Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: The Transform9 team will only email you from a transform9.com email address.

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.

At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.

Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.

We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.

Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.