Full-Time Front Desk Associate - Liberty Village

Job description

**We’re excited to hire a Full-time Front Desk Associate (FDA) team for Myo - Liberty Village!** In this exciting role, you’ll deliver top-tier hospitality, manage clinic operations, and support our expert clinicians in delivering outstanding care. Your contribution will be key in ensuring a smooth and welcoming client experience while helping drive the clinic’s success. **Who We Are** **Myo is modern physical therapy to futureproof your body.** Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally! #FutureproofYourBody ### What You'll Do - Provide all clients exceptional service and hospitality in line with Myo standards - Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication - Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management - Ensure all claims, invoices, transactions are submitted and filed accurately. - Maintain clean, consistent client notes for seamless service to each client - Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks - Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned - Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next - Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant ### Who We're Looking For - You have 1+ years of experience working in a customer service and/or hospitality role - You must be able to work full-time. - You care deeply about ensuring positive client interactions and experiences - You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic - You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion - You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients - You perform your job duties with consideration and care for business driving booking strategies - You thrive in a fast paced environment - You are innately curious, always seeking to solve problems, answer questions and better your work product - You show up as your authentic self day in and day out, making your voice heard - You prioritize your own physical and mental health so you can show up as your best version in the workplace ### Myo Benefits + Perks - 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify) - Group RRSP with Profit-Sharing Employer Match - Discounted Pet Insurance through SPOT - Complimentary paid staff treatment sessions - Bonus payout for referral of new team members - Employer-paid Mental Health Support through Homewood