Function Lead, Fulfillment Center

Job description

Job Summary: Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved. External Basic Qualifications : High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment. Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license. Experience in identifying operational issues and recommending and implementing improvements to resolve problems. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online). All your information will be kept confidential according to EEO guidelines.