Functional Consultant

Job description

Functional Consultant Responsibilities: Functional Consultant with ERP experience preferably in Retail/Distribution Vertical, who has a mix of hands on experience on business applications implementation, architectural design and strategic business acumen. The role requires both broad and deep retail industry knowledge and implementation experience across channels, with expertise in the areas of Customer Relationship Management (CRM), Merchandising, Planning, Replenishment, Store Operations & ecommerce. Knowledge of Retail/Distribution Best Practices and industry terms is an absolute must for this position. He/She should have the ability to architect solutions by mapping common customer business problems to reusable end-to-end business application solutions. Demonstrated ability to engage in senior level business decision maker discussions related to agility, business value, and business processes is also a must. This position will be a key enabler for other consultants and partner staff and will oversee delivery of the largest, most complex, and most strategic projects for retail enterprise customers. The Functional Consultant will have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience. Requirements: The Functional Consultant applies advanced analysis skills and experience in principals of business process design to define appropriate customer solutions. He or she must have current and deep experience with Retail implementation of large ERP products, such as Microsoft’s Dynamics AX/CRM and/or competitive Tier 1 ERP solutions such as SAP, Oracle, PeopleSoft, or JD Edward. Understanding competitive solutions enables this position to properly assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on, non-Microsoft solutions. Previous consulting experience ideally with a tier 1 / "big-4" consulting organization would be a definitive plus. The Functional consultant also helps to identify, pursue and close the most strategic business development opportunities. To accomplish this, the successful candidate must be effective in fostering executive level relationships. The Functional Consultants routinely act as subject matter experts assisting service line management in definition and development of service and/or solution offerings. They maintain relevant product group relationships and facilitate technical readiness around all products / go-to-markets for the practice by mentoring consultants and sharing best practices. The Functional Consultant is able to deliver and articulate effective strategic presentations to audiences of all sizes. The Functional Consultant must have proven experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management. Our client is a Large Global System Integrator with regional presence.