Functional Consultant

Job description

About the Role As a Functional Consultant, you will work directly with clients to understand their business processes, advise on industry best practices, and deliver technology solutions that support their operational and strategic goals. This role sits within a professional services environment and is ideal for someone who enjoys partnering with customers, solving complex business challenges, and driving successful software implementations. You will act as a trusted advisor throughout the implementation lifecycle, working closely with stakeholders to gather requirements, design solutions, facilitate workshops, deliver training, and support successful project outcomes. This is an excellent opportunity for an experienced consultant with a background in real estate technology, property management systems, or lease administration solutions who is looking to further develop their consulting career within a global organization. What You'll Do Partner with clients to understand business objectives, processes, and operational challenges. Facilitate workshops and requirements-gathering sessions with business stakeholders. Conduct gap analysis and translate business requirements into solution designs. Advise clients on property and lease management best practices. Configure software solutions to align with client requirements and business processes. Support all phases of software implementation, including configuration, testing, training, deployment, and post-go-live activities. Develop client-facing documentation, training materials, and process guides. Deliver engaging remote and in-person training sessions. Manage project activities, risks, and timelines in collaboration with project teams. Build strong, trusted relationships with clients and stakeholders throughout project delivery. Work across multiple client engagements within a fast-paced consulting environment. What We're Looking For Previous experience in a Functional Consultant, Implementation Consultant, Solutions Consultant, or similar client-facing consulting role. Experience implementing, configuring, or supporting business software solutions. Strong knowledge of real estate, property management, lease administration, or occupier/investor business processes. Experience working within a professional services or consulting environment with direct client engagement responsibilities. Proven ability to gather requirements, facilitate workshops, and translate business needs into practical solutions. Strong stakeholder management and relationship-building skills. Excellent verbal and written communication skills. Ability to manage multiple priorities while delivering a high standard of client service. Strong analytical and problem-solving skills. Confidence delivering user training and client presentations. Preferred Experience Experience with property management, lease administration, or real estate technology platforms. Experience leading or supporting software implementation projects. Degree in Business, Finance, Accounting, Information Technology, Mathematics, or a related field. Understanding of software implementation methodologies and project delivery frameworks. We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!