Functional Support Specialist - Tarawa, Kiribati

Job description

As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers. ### Main Responsibilities: - Conducting level 2 support, warranty service and maintenance of ITMIS Application - Evaluate whether an incident should be worked, deferred, or escalated based on issue severity. - Monitor system performance and generate periodic performance/monitoring reports - Making resolution reports - Updating the documents including deliverables - Making software change logs - On-demand work - Liaising with different stakeholders and other counterparts - Possess strong communication and inter-personal skills - Display the ability to both lead and support - Should be results-oriented - Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques - Possess the ability to work under pressure while managing several tasks - Candidates should be fluent in English - Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients - Develop new or modify existing custom solutions, including forms and reports ### Qualifications: - A Bachelor's degree or above in Accounting/ Business Management/ Finance. - 3 years' experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System. - Qualifications in ICT will be an added advantage. - Experience working in the public financial management reform program and working with information management systems would be considered an asset - **Must** be able to write and speak English - Based in South Tarawa, Kiribati