Functional Team Coach - Banking

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. We are seeking an experienced Functional Team Coach to support a leading European Bank undergoing continuous business and digital transformation initiatives powered by Temenos core banking solutions. The role will be responsible for coaching and guiding functional teams across key banking domains including Lending, Investments, Payments, Treasury, Derivatives, Mobile Banking, and Web Banking. The ideal candidate will possess strong banking domain expertise combined with proven experience in coaching business and functional teams to improve collaboration, process effectiveness, stakeholder engagement, and delivery outcomes. Working closely with business leaders, product owners, operations teams, and technology teams, the Functional Team Coach will drive best practices in business analysis, process optimization, functional governance, and business transformation while ensuring alignment with regulatory and operational requirements. Roles & Responsibilities Coach and guide functional teams across Lending, Investments, Payments, Treasury, Derivatives, Mobile Banking, and Web Banking domains to improve effectiveness and business outcomes. Facilitate business workshops, requirement discussions, and stakeholder engagements to ensure alignment between business objectives and functional solutions. Drive adoption of best practices in business analysis, process management, requirements documentation, and functional governance. Support teams in maximizing the value and capabilities of Temenos core banking applications and related banking platforms. Identify process improvement opportunities and guide teams in optimizing end-to-end banking operations and customer journeys. Foster collaboration between business, operations, technology, and vendor teams to ensure successful execution of strategic initiatives. Support banking transformation programs, digital initiatives, system upgrades, and organizational change activities from a functional perspective. Guide teams through impact assessments, business readiness planning, User Acceptance Testing (UAT), and solution validation activities. Ensure adherence to banking regulations, risk management practices, compliance requirements, and operational controls. Monitor team performance, identify capability gaps, and facilitate knowledge-sharing and continuous improvement initiatives. Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Bachelor's or Master's degree in Banking, Finance, Business Administration, Information Technology, or a related discipline. Minimum 10+ years of experience in Banking Functional Consulting, Business Analysis, Product Management, Functional Leadership, or Team Coaching roles. Proven experience coaching or leading functional teams within retail banking, corporate banking, treasury, payments, lending, investments, or digital banking environments. Strong functional knowledge of one or more banking domains including Lending, Investments, Payments, Treasury, Derivatives, Mobile Banking, or Web Banking. Hands-on experience working with Temenos core banking solutions such as Transact (T24), Infinity, Payments Hub, Kondor, or related Temenos platforms. Strong understanding of banking business processes, customer journeys, operating models, and functional governance practices. Experience supporting banking transformation, core banking modernization, digital banking, or regulatory change initiatives. Preferred Technical and Professional Experience Excellent stakeholder management, facilitation, communication, and influencing skills with the ability to engage senior business leaders. Strong analytical, problem-solving, and process improvement capabilities with a focus on delivering business value. Relevant certifications such as Certified Agile Coach, SAFe Program Consultant (SPC), SAFe Agilist, Certified Scrum Professional (CSP), Agile Business Analyst, are preferred. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.