Fund Administration Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Location: RSU Tower, Bangkok, Thailand Company Overview SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries, employing more than 27,000 people in offices in 35 countries across the globe. In Australia, SS&C is predominantly located in Melbourne and Sydney and has 600+ employees. Most of the Australian division is working on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C Managed Funds Administration (MFA) is the largest provider of Unit Registry services in Australia, providing Fund Managers, Custodians, and an end-to-end service offering. Why You Will Love It Here! Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location—a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station. Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C UniversityCheck-Up Education: Paid further education opportunities for eligible employees Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible Role Overview The Manager, Fund Administration is a leadership role within SS&C Fintech Thailand, responsible for overseeing end-to-end fund administration services across two critical functions: Investment Operations, transactional management, and Valuations & Unit Pricing. This role leads a team of fund administration professionals and is accountable for the accuracy, timeliness, and quality of all investment accounting data, transactional data, and unit pricing outputs, valuations, and associated client reporting. The position partners closely with Technology, Client Services, Compliance, and leadership to drive continuous improvement across operations, systems, and service delivery. The Manager will play a pivotal role in building SS&C's Thailand-based operating model, attracting high-calibre talent, and embedding a culture of excellence, accountability, and innovation. Key Responsibilities 1. Investment Operations — Delivery Leadership Accountable for providing and overseeing accurate transactional and portfolio accounting data entering the SS&C ecosystem. Custody data, external security data, market updates, and corporate actions are reviewed before being ingested into internal systems. Timely data flow and exception handling are critical to the success of the business unit and its impact on the Unit Pricing, Tax, and Financial Reporting ecosystem. Lead daily review and oversight of portfolio reconciliations, security pricing, corporate actions, and transactional capture Ensure all transactional, custody, and vendor data is effectively reviewed before entering the system Drive process improvements, automation, and efficiency initiatives across investment operations Collaborate with Technology and operational teams to enhance systems and workflows Ensure compliance with accounting policies, procedures, and service standards while managing risk exposure Work closely with cross-functional teams to investigate, address, and remediate operational issues and identify root causes Manage internal and external client inquiries, consistently meeting or exceeding SLA response times 2. Valuations & Unit Pricing — Delivery Leadership Accountable for overseeing the accurate and timely delivery of unit pricing outputs. This includes ensuring material movements in underlying securities are reviewed and validated against external pricing sources, and that management and performance fees are calculated correctly. The role ensures all unit pricing data inputs — including trades, cash movements, and corporate actions — are subject to appropriate review when striking the unit price. Lead daily review of unit pricing calculations and analysis of portfolio performance Oversee reconciliation of cash and securities prior to unit price calculation Review management and performance fee calculations and ensure fee accruals are correctly reflected in the unit price Review units on issue to ensure accuracy in the unit pricing system Drive process improvements, automation, and efficiency initiatives across valuations and unit pricing Ensure all staff comply with accounting policies, procedures, and service standards Manage internal and external client inquiries, consistently meeting or exceeding SLA response times 3. People & Team Leadership Lead, mentor, and develop a high-performing team across Investment Operations and Valuations & Unit Pricing Set clear performance expectations, conduct regular reviews, and support individual development plans Foster a culture of accountability, continuous improvement, and client-first service delivery Support talent acquisition, onboarding, and capability-building for the Thailand-based team 4. Operating Model & Engineering Leadership Plays a pivotal role in the build and ongoing maintenance of the Thailand hub operating model, spanning both Investment Operations and Valuations & Unit Pricing. Collaborate with APAC and global stakeholders to define and embed operating model design Drive and execute change management initiatives Champion use of SS&C proprietary technology platforms — including HiPort — to maximise efficiency and scalability 5. Service & Client Leadership Client relationship management through best-in-class service delivery is central to the success of the Fund Administration team. This role requires direct -level client engagement, demonstrating empathy while adhering to the agreed service delivery proposition. Achieve and maintain a high standard of service delivery across all fund administration functions Maintain 96% and above KPI performance across all service lines Serve as the escalation point for client queries and complex operational issues Embed a culture of high responsiveness and professionalism across the team What You'll Bring Proven leadership capability, with experience managing multi-functional teams in a fund administration or financial services environment Deep technical expertise across transactions, investment operations, unit pricing, and valuations Strong understanding of asset classes including domestic and international equities, derivatives, and fixed income securities ETF fund accounting an advantage Excellent communication and stakeholder management skills across all levels of an organisation High attention to detail with strong analytical and problem-solving ability High emotional intelligence with the ability to lead and motivate in a fast-paced environment Degree education — preferably Commerce, Finance, or Accounting 7+ years' experience in fund administration, with at least 3 years in a or management capacity Preferred Experience Proven experience overseeing both investment operations and unit pricing/valuations functions within a fund administrator or asset manager Experience building or transitioning operations to an offshore or nearshore hub model Strong knowledge of HiPort or similar fund accounting platforms A track record of resolving complex operational issues and driving process improvements under pressure Familiarity with Australian or regional regulatory requirements for managed funds (ASIC, APRA, SEC) an advantage Ability to be hands-on with problem solving and implementing change while maintaining strategic oversight Effective communicator across all levels of the organisation #LI-SM1 #CA-SM We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ SS&C FinTech Services (Thailand) Limited Human Resources Department - Talent Acquisition 6th Floor, RSU Tower 571 Sukhumvit Road North Klongton, Wattana, Bangkok 10110 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.