FUTURE EXPEDITION AMBASSADOR– SHIPBOARD

Job description

FUTURE EXPEDITION AMBASSADOR– SHIPBOARD Onboard Position, Fixed Contract Atlas Ocean Voyages is seeking a highly motivated, FUTURE EXPEDITION AMBASSADOR – SHIPBOARD to join our team. As a Future Expedition Ambassador – Shipboard , you will inspire guests to continue their journey of discovery with Atlas by creating personalized future voyage experiences and cultivating lifelong relationships. Acting as both a luxury sales professional and brand storyteller, the Future Expedition Ambassador engages guests through one-on-one consultations, onboard events, and loyalty initiatives that embody the Atlas spirit. In collaboration with the onboard and shoreside sales teams, this position plays a pivotal role in achieving onboard rebooking goals, nurturing loyalty, and delivering the next level of guest experience at sea. The goal is to create Atlas guests for life by connecting curiosity, adventure, and genuine hospitality in every interaction. This job description is not intended to cover every duty or responsibility. Duties may change or evolve to meet the needs of the company. All work is to be performed in accordance with Atlas Ocean Voyages’ Safety, Quality, and Environmental standards. Key Responsibilities Drives future expedition revenue by inspiring guests to reserve their next voyage while onboard. Conducts private consultations, future voyage presentations, and loyalty events to engage and inform guests about Atlas itineraries and destinations. Demonstrates in-depth knowledge of the Atlas fleet, itineraries, and onboard product to accurately answer guest questions and close sales. Builds authentic guest relationships through social hosting: dining, tours, and casual interactions that reflect Atlas’ relaxed-luxury culture. Coordinates all onboard sales activity with the shoreside reservations and marketing teams to ensure accurate documentation and seamless guest follow-up. Collaborates closely with the Expedition and Hotel teams to maintain brand consistency and elevate guest satisfaction. Acts as an Atlas brand ambassador, representing the company with professionalism, enthusiasm, and integrity at all times. ​​​​​​​ Requirements Bachelor’s degree in Sales, Marketing, Hospitality Management, or Communications, or equivalent industry experience. Demonstrated success in luxury or expedition cruise sales, travel consulting, or hospitality. 2+ years of onboard experience in related jobs. Superior communication, presentation, and consultative sales skills. Passion for travel, exploration, and guest engagement. Fluent in English (written and spoken); multilingual abilities are a plus. Valid STCW certification and any required flag or medical documents for the duration of the contract. Ability to manage multiple priorities and maintain a polished, guest-focused demeanor in dynamic environments. Documentation Required Valid Passport with expiration date no less than 6 months Seaman’s Book Medical Certificate International Certificate of Vaccination STCW Required Courses: A-VI/1-1 - Personal Survival Techniques A-VI/1-2 - Fire Prevention & Fire Fighting A-VI/1-3 - Elementary First Aid A-VI/1-4 - Personal Safety & Social Responsibilities A-VI/6-1 - ISPS Security Awareness A-V/2-1 - Crowd management Why Atlas Ocean Voyages? At Atlas, we don’t just offer cruises, we create unforgettable explorations. Our team members enjoy: Competitive compensation and benefits Travel perks and industry privileges A collaborative and inclusive culture Opportunities for growth within a fast-emerging brand A chance to shape luxury expedition cruising for the modern explorer All your information will be kept confidential according to EEO guidelines. At Atlas Ocean Voyages, boutique hospitality turns expeditions into an experience in service to deeper connections. Our highly curated, experiential, immersive voyages take travel to new levels of discovery, while our intimate sized yachts enable guests to experience cities and landscapes inaccessible to others. With corporate offices located in Fort Lauderdale, Florida, Atlas Ocean Voyages comes from a distinguished travel pedigree as a brand of Mystic Invest Holdings (MIH). With more than 25 years of hospitality experience, MIH is a respected business leader in the travel and tourism sector, including river cruises, tours and attractions.